Support Engineering - Office & Sharepoint

Microsoft's Customer Experience and Success (CE&S) organization, with over 45,000 employees worldwide, is seeking a Support Engineering professional for Office & SharePoint in Seoul, Korea. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving complex technical issues for Microsoft's enterprise products.

The position offers a hybrid work arrangement with up to 50% work from home flexibility. You'll be joining a dynamic organization that leverages Microsoft's AI technology to help customers resolve issues efficiently and securely. The role requires strong technical expertise in Windows Server, Active Directory, IIS, SQL, and SharePoint, combined with excellent problem-solving abilities.

As a Technical Support Engineer, you'll own end-to-end customer technical issues, collaborate across teams, and contribute to product improvements. The role demands both technical depth and customer service excellence, making it ideal for someone who enjoys both technical challenges and customer interaction.

The position offers comprehensive benefits including industry-leading healthcare, educational resources, investment options, and generous time off. Microsoft's commitment to diversity and inclusion makes this an excellent opportunity for professionals seeking growth in a global technology leader.

This role requires fluency in Korean and confident English skills, combining local market understanding with global team collaboration. The position involves 0-25% travel and includes opportunities for professional development and community building within Microsoft's extensive technical support network.