Support Escalation Engineer - Azure Networking

Microsoft's Customer Experience and Success (CE&S) organization is seeking a Support Escalation Engineer for their Azure Networking team. This role is part of the Customer Service & Support (CSS) organization, which builds trust and confidence through delivering seamless support experiences.

The position offers a unique opportunity to work with Microsoft's cutting-edge Azure Platform, supporting enterprise customers and partners in resolving complex networking issues. As a Support Escalation Engineer, you'll be responsible for handling technical escalations, troubleshooting sophisticated network environments, and collaborating with global teams to deliver exceptional customer service.

The ideal candidate brings 3+ years of technical support or IT experience, with deep knowledge of networking protocols, infrastructure administration, and cloud technologies. You'll work with various tools including Wireshark, Network Monitor, and have expertise in VPN, IPsec, DHCP, DNS, and other networking technologies. Fluency in Japanese and professional English skills are required for this role.

Working in a flexible environment with up to 100% work-from-home options, you'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more. The role offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and opportunities for professional growth.

Key responsibilities include investigating and resolving complex customer issues, collaborating across global teams, maintaining technical proficiency through ongoing training, and contributing to product improvements. You'll work in shifts (including some evening hours) to provide coverage for critical customer needs.

This is an excellent opportunity for a networking professional who is passionate about customer success, embraces continuous learning, and wants to work with cutting-edge cloud technologies at one of the world's leading technology companies.