Technical Support Engineer (Cloud Protection-Threat Analytics)

Microsoft's Customer Experience and Success (CE&S) organization, with over 45,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on cloud protection and threat analytics, combining technical expertise with customer service excellence.

The position offers a hybrid work arrangement with up to 50% work from home flexibility. As part of the CSS organization, you'll be responsible for building trust and confidence through delivering seamless support experiences, leveraging Microsoft's AI technology to help consumers, businesses, and partners resolve technical issues.

The role requires strong technical knowledge in cloud security, particularly with Microsoft Defender for Identity, SaaS application security, and Microsoft 365 Identities. You'll be working with cutting-edge security tools and technologies while providing crucial support to customers implementing Microsoft's security solutions.

Key aspects of the role include troubleshooting complex technical issues, collaborating across teams, and contributing to product improvements. The position offers excellent growth opportunities, allowing you to develop both technical and professional skills while working with Microsoft's advanced security products.

This is an excellent opportunity for someone passionate about cybersecurity and customer success, offering competitive benefits, professional development opportunities, and the chance to work with industry-leading technology. The role includes shift flexibility, with various schedule options to support global customer needs.