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Technical Support Engineering

Global technology company empowering people and organizations through innovative software and services
Backend
Entry-Level Software Engineer
Hybrid
5,000+ Employees
1+ year of experience
Enterprise SaaS
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Description For Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's AI technology, helping customers resolve complex technical issues and drive business value. The position allows for hybrid work with up to 50% work from home flexibility.

The role involves owning and resolving complex customer technical issues, collaborating across teams, and contributing to product improvement. You'll be part of an organization that builds trust and confidence through seamless support experiences, leveraging Microsoft's advanced technology stack to help consumers, businesses, and partners maximize their Microsoft investments.

As a Technical Support Engineer, you'll have the opportunity to accelerate your career growth while developing crucial skills in problem-solving, collaboration, and technical proficiency. The role combines hands-on technical work with leadership opportunities, including building communities and mentoring others.

Microsoft offers an inclusive culture with a growth mindset, focusing on innovation and collaboration. The company provides comprehensive benefits, including industry-leading healthcare, educational resources, and parental leave. This position is ideal for someone with a technical background who is passionate about customer success and wants to be part of a global technology leader that empowers people and organizations worldwide.

Last updated 7 months ago

Responsibilities For Technical Support Engineering

  • Own, investigate, and solve complex customer technical issues
  • Act as an advisor to the customer, collaborating within and across teams
  • Lead in building communities with peer delivery roles
  • Share knowledge through readiness programs, technical coaching and mentoring
  • Deepen technical and professional proficiency
  • Engage with Microsoft Engineering/Supportability teams
  • Investigate potential product defects
  • Help develop automation techniques and diagnostic tools

Requirements For Technical Support Engineering

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field
  • 1+ years of technical support, technical consulting experience, or information technology experience
  • Fluent in English (reading, writing and speaking)
  • OR 3+ years of technical support, technical consulting experience, or information technology experience

Benefits For Technical Support Engineering

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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