Windows Support Performance Engineer

Microsoft's Customer Experience and Success (CE&S) organization, with over 45,000 employees worldwide, is seeking a Windows Support Performance Engineer. This role is part of the Customer Service & Support (CSS) team, focusing on building trust and confidence through seamless support experiences.

The position involves owning, troubleshooting, and resolving complex customer technical issues related to Windows systems. Key responsibilities include advanced troubleshooting of no-boot issues, performance problems, system hangs, crashes, and unexpected restarts. The role requires expertise in Windows Shell configuration, Event Logs, and Auditing.

As a Technical Support Engineer, you'll:

• Investigate and resolve complex customer technical issues
• Build communities with peer delivery roles
• Share knowledge through readiness programs and technical coaching
• Engage with Microsoft Engineering teams on product improvements
• Work with diagnostic tools and develop automation techniques

The role offers a hybrid work arrangement with 3 days per week in-office and up to 50% work from home flexibility. Travel requirement is 0-25%.

Benefits include industry-leading healthcare, educational resources, savings and investments, maternity/paternity leave, generous time off, giving programs, and networking opportunities.

The ideal candidate should have fluent English skills, with French, German, Italian, or Spanish considered a plus. Must be able to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check.