Full-Stack Engineer (L4/L5) - Customer Success Platform

Netflix is seeking a Full-Stack Engineer (L4/L5) to join their Customer Success Platform team, which powers Netflix's Customer Service operations. The role focuses on transforming their technology ecosystem from legacy applications to modern vendor solutions while maintaining Netflix-specific value. The team is responsible for the contact center, CRM, CMS, Customer Support agent-facing member management system, and operations tools.

The ideal candidate should be self-motivated, capable of independent work while collaborating effectively with team members. They should be passionate about building quality products and comfortable with end-to-end development, from architecture to implementation. The role requires strong problem-solving skills and the ability to mentor junior engineers.

The position involves working with modern technologies including TypeScript, React, Java, and various API technologies. The team emphasizes operational efficiency, customer experience, and innovation, particularly in Generative AI implementation. The role offers the opportunity to work on transformative projects that will shape the future of Netflix's customer service technology stack.

Nice-to-have skills include experience with customer support domains, Generative AI/ML, SLOs, SREs, build tooling, self-service tooling, UX fundamentals, and distributed systems. The position is based in Warsaw and offers the chance to work with one of the world's leading entertainment services, serving over 300 million paid memberships across 190+ countries.