Cloud Operations Engineer
Job Description
NICE is a global leader in AI and cloud solutions, serving over 25,000 businesses worldwide, including 85 Fortune 100 companies. As a Cloud Operations Engineer, you'll join a critical function focused on monitoring and maintaining data processing pipelines for customers. The role combines technical expertise in cloud operations, automation, and system monitoring with a focus on ensuring data reliability and operational excellence.
You'll work in a hybrid environment (2 days office, 3 days remote) with highly talented engineers and architects on cutting-edge technology. The position requires strong skills in Python, cloud platforms (AWS/Azure), and database technologies, with responsibilities ranging from system monitoring to automation development. You'll be responsible for ensuring timely data processing, identifying and addressing data gaps, and maintaining high system reliability.
The ideal candidate brings 3-4 years of relevant experience, strong problem-solving abilities, and expertise in cloud technologies, containerization, and scripting. You should be comfortable working in a 24x7 shift environment and have excellent communication skills for stakeholder interaction. The role offers significant growth opportunities within a market-leading company known for innovation in AI, cloud, and digital solutions.
This position is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and wants to work with cutting-edge technology while making a direct impact on customer success. You'll be part of a company that processes over 120 million customer interactions and monitors 3+ billion financial transactions daily, making this an excellent opportunity for career growth and technical development.
Responsibilities For Cloud Operations Engineer
- Daily monitoring of systems to ensure customer data is processed correctly
- Ensuring timely data processing (T+1 or T+5 for weekly arriving data)
- Reviewing data ingestion and alert generation using automated scripts
- Executing manual monitoring tasks for new use cases until automation is implemented
- Identifying data gaps and raising cases to appropriate internal teams
- Performing trend analysis and communicating with stakeholders
- Automating tasks using Python, Perl, and PowerShell scripting
- Managing change processes and deployment plans
- Creating and maintaining a technical knowledge base
- Providing hands-on support for AWS/Azure environments
- Building internal tools and utilities to optimize operations
- Providing on-call support and working in a 24×7 shift environment
Requirements For Cloud Operations Engineer
- 3-4 years of relevant experience
- Strong hands-on experience in managing Application Support
- Experience handling complex application performance issues
- Proficiency in managing containerized/cloud-based applications (AWS services)
- Strong troubleshooting skills
- OS-level knowledge (Windows or Linux)
- Database skills (SQL, Oracle, Postgres, Cassandra)
- Middleware experience (Tomcat, WebLogic, WebSphere)
- Exposure to scripting languages (Ansible, Perl, Python, Ruby, Shell, PowerShell)
- Experience with Kubernetes and cloud/application-level security
- Experience working in Agile/Sprint development models
Benefits For Cloud Operations Engineer
- Hybrid work model (2 days office, 3 days remote)
- Career growth opportunities across multiple roles and locations
- Collaborative and innovative work environment
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