Implementation - Professional Services Engineer

NICE, a global leader in AI-driven customer experience solutions, is seeking a Professional Services Engineer to join their team in Manila. This role combines technical expertise with customer-facing responsibilities, focusing on implementing and optimizing AI-driven applications for enterprise contact centers. The position offers a unique opportunity to work with cutting-edge AI technologies, including chatbots and knowledge assistants, while delivering specialized solutions for NICE products and services.

The role requires a blend of technical prowess in AI implementation and strong business acumen, making it ideal for professionals who excel in both technical delivery and client consultation. You'll be responsible for configuring and developing AI solutions, managing projects, and providing technical leadership while working with enterprise clients. The position offers significant growth potential within a company that serves 85 of the Fortune 100 corporations and manages over 120 million customer interactions daily.

Working in a hybrid model (2 days office, 3 days remote), you'll be part of a dynamic team that values innovation and technical excellence. The role demands 5+ years of professional experience, with specific expertise in AI and contact center technologies. This position is perfect for someone who wants to be at the forefront of AI implementation in enterprise solutions while working for a market leader in customer experience technology.

NICE offers a collaborative environment where you can grow your career across multiple disciplines and locations. As part of a company that's consistently recognized as an innovation powerhouse in AI, cloud, and digital technologies, you'll have the opportunity to work on projects that directly impact major global businesses while maintaining a healthy work-life balance through the flexible work model.