Solutions Engineer - Japan
Job Description
OpenAI is seeking a Principal Solutions Engineer to join their Success team in Tokyo, Japan. This role is crucial for collaborating with ChatGPT business product customers, ensuring their success, and bringing the new product to market. The ideal candidate will have 7+ years of experience in a Solutions Engineer role, managing relationships with large, global organizations.
Key responsibilities include:
- Delivering exceptional pre-sales customer experience
- Providing technical expertise in the pre-sales process
- Demonstrating ChatGPT business product solutions
- Handling security and compliance questions
- Creating and maintaining documentation
- Developing strong customer relationships
- Collaborating with Sales and GRC teams
The ideal candidate will have:
- Strong experience in managing complex enterprise relationships
- Solid track record in delivering pre-sales customer experiences
- Knowledge of IT security principles
- Exceptional presentation and communication skills
- A humble attitude and eagerness to help others
- High horsepower and strong problem-solving skills
- Commitment to fostering safe and ethical AI evolution
OpenAI offers a diverse and inclusive work environment, with a commitment to equal opportunity employment. They provide reasonable accommodations for applicants with disabilities and consider qualified applicants with arrest and conviction records in compliance with the San Francisco Fair Chance Ordinance.
Join OpenAI in shaping the future of AI technology and helping solve immense global challenges.
Responsibilities For Solutions Engineer - Japan
- Deliver an exceptional pre-sales customer experience
- Provide technical expertise in the pre-sales process
- Demonstrate ChatGPT business product solutions
- Handle security and compliance questions
- Create and maintain documentation, guides, and FAQs
- Develop and nurture strong customer relationships
- Foster customer advocacy and represent the voice of the customer
- Collaborate with Sales and GRC teams
Requirements For Solutions Engineer - Japan
- 7+ years of experience in a Solutions Engineer (or similar) role
- Experience managing relationships with large, global, and complex organizations
- Solid track record of delivering and scaling an exceptional pre-sales customer experience
- Experience providing higher level security and compliance support
- Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products
- Exceptional presentation and communication skills
- Humble attitude and eagerness to help others
- Strong problem-solving skills and ability to manage multiple projects
- Personal commitment to fostering the safe and ethical evolution of AI
Benefits For Solutions Engineer - Japan
- Relocation Benefits
