Associate Technical Support ERP

A world leader in cloud solutions using tomorrow's technology to tackle today's problems.
Uruguay
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS
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Description For Associate Technical Support ERP

Oracle, a global leader in cloud solutions, is seeking an Associate Technical Support ERP professional to join their team. This role offers an exciting opportunity to work with Oracle NetSuite's enterprise solutions while developing both technical and business acumen. The position involves serving as a crucial link between Oracle NetSuite and customers, focusing on Supply Chain Management processes.

The role combines technical support with customer relationship management, requiring strong analytical and communication skills. You'll work closely with senior support engineers, handling complex problem-solving situations while maintaining high customer satisfaction levels. This position is perfect for someone with a background or interest in business, accounting, or supply chain management.

What makes this role particularly attractive is Oracle's comprehensive approach to professional development. You'll receive extensive on-the-job training, mentorship from experienced Support Engineers, and clear career growth pathways. Oracle offers a competitive compensation package including medical, life insurance, and retirement benefits.

The company culture emphasizes diversity, inclusion, and work-life balance, making it an ideal environment for professional growth. As part of Oracle, you'll be working with cutting-edge technology while contributing to solutions that impact businesses globally. This role is particularly suited for recent graduates or early-career professionals looking to build a strong foundation in technical support and enterprise software.

Last updated 3 months ago

Responsibilities For Associate Technical Support ERP

  • Serve as primary liaison between Oracle NetSuite and customers
  • Provide support to customers who contact the Oracle Solution Center
  • Maintain high level of customer satisfaction
  • Work with guidance from senior support engineers and management
  • Research, collaborate, and replicate problems to develop solutions

Requirements For Associate Technical Support ERP

  • Bachelor's Degree in business/accounting/operations management/supply chain/finance or student in those areas
  • Excellent written and verbal communication skills in English
  • Experience interacting with customers in person or over the phone
  • Understanding of core accounting principles
  • Analytical approach to troubleshooting

Benefits For Associate Technical Support ERP

Medical Insurance
Vision Insurance
Dental Insurance
401k
  • Competitive salary and benefits
  • On-the-job training
  • Mentorship program
  • Career growth opportunities
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

Interested in this job?