Principal Cloud Support Engineer - OCI Multicloud Support

Oracle is seeking a Principal Cloud Support Engineer to join their OCI Multicloud Support team. This role combines deep technical expertise with customer-facing responsibilities, requiring 8+ years of infrastructure or cloud experience. As a principal engineer, you'll serve as the technical interface between Oracle and its customers, OEMs, and VARs, focusing on complex problem resolution and service maintenance.

The position demands hands-on experience with multiple cloud platforms (AWS, Azure, GCP, OCI) and strong networking knowledge. You'll work independently to research and develop solutions while maintaining high customer satisfaction. This role is perfect for experienced cloud engineers who excel at both technical troubleshooting and customer communication.

The role offers comprehensive benefits including medical, life insurance, and retirement options. Oracle promotes work-life balance and community involvement through volunteer programs. As a global technology leader with 40+ years of innovation, Oracle provides stable career growth opportunities in an environment that values diversity and inclusion.

Key technical requirements include cloud networking expertise, multi-cloud platform experience, and strong troubleshooting abilities. The position requires working from office 5 days/week with weekend rotation duties. While demanding, this role offers the opportunity to work with cutting-edge cloud technologies while making a direct impact on customer success.