Senior Technical Operations Engineer

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's challenges. They've partnered with industry-leaders in almost every sector and have been operating with integrity for 40+ years.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Senior Technical Operations Engineer

Oracle Cloud Infrastructure (OCI) is seeking a Senior Technical Operations Engineer to join their Sovereign Cloud team. This role is crucial in building and operating government, classified, and sovereign cloud regions with the same reliability and high performance as their public cloud. The position focuses on the operation of production environments, including systems and databases that support critical business operations.

The ideal candidate will combine deep technical knowledge with administration/analysis expertise in Oracle's Cloud Infrastructure to provide escalation support for complex production environment challenges. These challenges include managing immense growth, scaling, cloud leveraging, and maintaining extremely high performance and availability requirements.

As a Senior Technical Operations Engineer, you'll be responsible for installing, monitoring, and optimizing production server hardware and software, while providing technical support for complex issues. You'll coordinate escalated support cases, lead technical resources and third-party vendors to resolution, and manage storage infrastructure of Oracle system and database appliances.

The role requires native-level Japanese language skills and business-level English proficiency, along with experience in Linux System Administration, Networking, Storage, Compute, and Virtualization. You'll work in a 24/7 support environment with rotation across day and night shifts, ensuring consistent system uptime in a Cloud environment.

Oracle offers comprehensive benefits including medical, life insurance, and retirement options, along with opportunities to give back through volunteer programs. The company promotes an inclusive workforce and supports work-life balance, making it an ideal place for technical professionals looking to make an impact in cloud infrastructure operations.

Last updated 3 hours ago

Responsibilities For Senior Technical Operations Engineer

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide technical support for complex technical issues which may include leading problem management cases and providing management status
  • Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution
  • Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching
  • Work on standardization projects for both hardware and software under the Oracle technology stack
  • Provide support and administration on a 24/7 basis and will require rotation across day and night shifts

Requirements For Senior Technical Operations Engineer

Linux
Kubernetes
  • Japanese Language Skill: Native level, English: business level
  • Bachelor's degree in computer science or equivalent work experience
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • An understanding of infrastructure as code tooling
  • Experience participating in or running incident bridges
  • Customer focus, with a passion for delighting customers
  • Experience in cloud technical support, operations, NOC or similar is preferred
  • Demonstrate ability to quickly learn new technical disciplines and then train others

Benefits For Senior Technical Operations Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs

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