Digital Workplace Engineer
Job Description
Pluxee, a global leader in employee benefits and engagement, is seeking a Digital Workplace Engineer to join their dynamic team. With operations in 31 countries and serving over 500,000 clients and 36 million consumers, Pluxee offers a unique opportunity to make a significant impact in the digital workplace space.
As a Digital Workplace Engineer, you'll be responsible for ensuring the seamless operation of the digital workplace infrastructure, providing technical support, managing endpoint devices, and enhancing user productivity through consistent and secure IT service delivery. The role combines technical expertise with customer service, requiring strong skills in Windows administration, Microsoft 365, and automation using PowerShell.
The ideal candidate brings 3-5 years of experience in IT support or workplace engineering, along with relevant Microsoft certifications. You'll work in a hybrid environment in Brussels, collaborating with a multicultural team in a fast-paced, innovative setting. The position offers opportunities for professional growth, work-life balance, and the chance to contribute to a company that values sustainability and positive impact.
Key responsibilities include managing endpoint configurations, resolving technical issues, implementing automation solutions, and maintaining IT documentation. The role requires excellent communication skills, proactive problem-solving abilities, and the capability to work effectively under pressure. Fluency in English is mandatory, with French or Dutch as additional required languages.
Join Pluxee to be part of a company that's committed to creating positive impacts for its stakeholders while supporting wellbeing at work and protecting the planet. This role offers the perfect blend of technical challenges, professional development, and the opportunity to work with cutting-edge workplace technologies in a supportive, inclusive environment.
Responsibilities For Digital Workplace Engineer
- Provide Level 1 and Level 2 support for end-users via ticketing systems, phone, and in-person channels
- Diagnose and resolve technical issues related to workplace hardware, software, printers, VPNs, Office 365, and collaboration tools
- Configure and deploy laptops and user accounts for onboarding and manage offboarding processes
- Manage endpoint configurations, patches, and policies using tools like Tanium, Intune
- Create and maintain automation scripts (e.g., PowerShell) to improve support efficiency
- Maintain accurate IT asset inventories and ensure compliance
- Contribute to IT documentation, knowledge base articles, and user guides
- Escalate unresolved issues appropriately and track tickets to resolution
Requirements For Digital Workplace Engineer
- Degree in Information Technology or equivalent practical experience
- 3-5 years in IT support or workplace engineering roles
- Strong knowledge of Windows, Active Directory, Microsoft 365, and networking fundamentals
- Hands-on experience with endpoint management tools
- Proficiency in scripting languages such as PowerShell
- Experience with ticketing systems like ServiceNow or Jira
- Fluent in French or Dutch, with English being mandatory
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Certified: Modern Desktop Administrator Associate (MD-100 & MD-101)
- Microsoft 365 Certified: Fundamentals (MS-900) - strongly recommended
Benefits For Digital Workplace Engineer
- Meaningful work with real impact
- Multicultural team environment
- Work-life balance
- Learning and growing opportunities
- Inclusive workplace
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