Taro Logo

3rd Line IT Support Engineer

proSapient helps consulting and private equity firms discover knowledge through expert interviews, surveys, and knowledge management solutions.
$65,000 - $85,000
DevOps
Mid-Level Software Engineer
Hybrid
101 - 500 Employees
3+ years of experience
Enterprise SaaS
This job posting may no longer be active. You may be interested in these related jobs instead:
DevOps Engineer-III, JP-AP

DevOps Engineer role at Amazon Payments Japan, focusing on maintaining and improving payment infrastructure through monitoring, troubleshooting, and system optimization.

DevOps Engineer-III, JP-AP

DevOps Engineer III position at Amazon Payments Japan, focusing on payment systems infrastructure and operational excellence.

System Development Engineer

System Development Engineer role at Amazon's FBA team, focusing on capacity management and planning systems, infrastructure automation, and scalable solutions for global seller services.

System Development Engineer, Sort Tech Support

Systems Development Engineer position at Amazon's Sort Tech team, focusing on supporting and improving logistics technology infrastructure through software development and systems engineering.

Software Automation Engineer, Annapurna Labs

Software Automation Engineer position at Annapurna Labs (AWS) focusing on ML/HPC automation, CI/CD implementation, and high-scale dashboard development.

Description For 3rd Line IT Support Engineer

proSapient is a rapidly growing company that supports consulting and private equity firms in making important decisions through expert knowledge discovery. As a 3rd Line IT Support Engineer, you'll play a crucial role in the global IT team, reporting to the IT Director. The position involves leading IT infrastructure projects in security and cloud services across four offices (London, Raleigh, Lisbon & Toronto).

The role requires strong expertise in Microsoft Azure technologies, security management, and system administration. You'll be responsible for maintaining and improving security systems, implementing global IT standards, and ensuring best practices adherence to frameworks like CIS benchmark, NIST, and ISO27001.

This is an exciting opportunity for someone passionate about IT infrastructure and security, offering a hybrid working model with 2 days per week working from home. The ideal candidate will have 3-5 years of experience in a similar role, with strong knowledge of cloud platforms, security solutions, and enterprise-level IT systems.

The company offers excellent benefits including flexible remote work options, comprehensive health and wellbeing support, enhanced parental benefits, and regular company events to foster team collaboration. proSapient is committed to building an inclusive workplace and encourages applications from diverse backgrounds, even if candidates don't meet every requirement listed.

The role offers the chance to work in a dynamic, growing environment where you'll have the opportunity to shape the future of the company's IT infrastructure while working with cutting-edge technologies and security solutions.

Last updated 3 months ago

Responsibilities For 3rd Line IT Support Engineer

  • Provide hands-on technical infrastructure configuration support across all offices and remote workers
  • Act as an escalation point for other engineers on projects and support requests
  • Provide system and network administration
  • Assist in rolling out global IT standards
  • Ensure security best practices adherence
  • Work with internal teams to improve security systems
  • Support IT Director in project delivery
  • Keep abreast of technology and innovation landscape

Requirements For 3rd Line IT Support Engineer

Linux
  • 3-5 years experience in IT sysadmin role at Level 3
  • Experience with Microsoft Azure technologies
  • Experience managing SIEM solutions, particularly MS Sentinel
  • Experience managing M365 services
  • Knowledge of ISO27001 standards
  • Experience with Cisco products (Meraki and Umbrella)
  • Experience maintaining enterprise email security solutions
  • High-level AWS configuration experience (beneficial)

Benefits For 3rd Line IT Support Engineer

Mental Health Assistance
Parental Leave
  • 20 days remote work flexibility per year
  • Employee Assistance Programme
  • Enhanced Maternity & Paternity pay
  • 25 days annual leave + bank holidays
  • MyMindPal app for mental fitness
  • Corporate Events including quarterly gatherings and annual parties

Interested in this job?