Data Engineer – Enterprise Data Support (Onsite)
Job Description
Rackspace, a leading multi-cloud solutions expert, is seeking a Data Engineer for their Enterprise Data Support team. This is an onsite position based in New York, requiring four days per week in-office presence to ensure effective collaboration and communication with cross-functional teams and clients.
The role demands a professional with 5-7 years of experience in data engineering or enterprise data support, who will be responsible for maintaining and optimizing enterprise data platforms. Key responsibilities include managing Jira tickets, conducting issue triage, collaborating with various teams for problem resolution, and ensuring data integrity across systems.
The ideal candidate should possess a Bachelor's degree in Information Technology, Computer Science, or related field, along with strong knowledge of data management concepts and troubleshooting abilities. Experience with BI/analytics platforms like MicroStrategy and familiarity with ThinkFolio or Aladdin platforms is advantageous.
This position offers competitive compensation ranging from $96,000 to $164,900 per year, based on geographic location and experience. The package may include additional benefits such as annual bonuses, equity awards, and an Employee Stock Purchase Plan (ESPP).
Rackspace is known for its exceptional work culture, consistently recognized as a best place to work by Fortune, Forbes, and Glassdoor. The company values diversity, unique perspectives, and maintains a strong commitment to equal employment opportunity. They seek individuals who can thrive in a collaborative environment and contribute to their mission of embracing technology and delivering the future of cloud solutions.
The role requires strong communication skills, stakeholder management abilities, and a proactive approach to problem-solving. You'll be working in a fast-paced environment where adaptability and quick learning are essential. While the position demands in-person presence, it offers the opportunity to work with cutting-edge technology and contribute to significant enterprise-level data solutions.
Responsibilities For Data Engineer – Enterprise Data Support (Onsite)
- Monitor, manage, and resolve Jira tickets related to enterprise and reference data issues
- Conduct initial triage of issues, assess severity/urgency, and assign to the right teams
- Collaborate with cross-functional teams to resolve problems
- Provide regular stakeholder communication and updates on issue resolution
- Document troubleshooting steps and build a knowledge base for recurring problems
- Work with L3/engineering teams on root cause analysis and long-term fixes
- Support data integrity, governance, and accuracy across systems
- Participate in recurring operational review meetings and progress updates
Requirements For Data Engineer – Enterprise Data Support (Onsite)
- Bachelor's degree in Information Technology, Computer Science, Finance, or related field
- 5–7 years of experience in data engineering, data operations, or enterprise data support
- Strong knowledge of data management concepts and data troubleshooting
- Familiarity with Jira or other ticketing systems
- Excellent communication and documentation skills
- Ability to manage multiple stakeholders and priorities in a fast-paced environment
- Proactive, resourceful, and able to simplify complex problems
- Strong analytical and critical thinking skills
- Customer-focused, with strong interpersonal skills
- Ability to adapt and learn quickly in a dynamic environment
Benefits For Data Engineer – Enterprise Data Support (Onsite)
- Annual bonus opportunities
- Equity awards
- Employee Stock Purchase Plan (ESPP)
- Medical benefits
