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Data Engineer - L1 - L4

Rackspace is a technology services company that delivers cloud computing solutions and managed services.
Data
Mid-Level Software Engineer
Hybrid
5,000+ Employees
4+ years of experience
Enterprise SaaS · Cloud

Description For Data Engineer - L1 - L4

Rackspace is seeking a Data Engineer (L1-L4) to join their Cloud Data Services team. This role offers a unique opportunity to work with cutting-edge cloud data platforms and technologies. The position involves managing and operating various data tools including Tableau, Databricks, AWS services, and PowerBI.

The ideal candidate will be responsible for providing Level 2 operational coverage, handling everything from troubleshooting incidents to implementing solutions. You'll work closely with customers and team members to manage and operate cloud data platforms, ensuring smooth operations and optimal performance.

Key aspects of the role include incident management, knowledge base maintenance, governance of configuration changes, and acting as a primary point of contact for customer communications. The position requires strong technical skills in data engineering tools, excellent problem-solving abilities, and superior communication skills.

This is an excellent opportunity for data professionals looking to work with enterprise-level cloud solutions. The role offers flexibility with hybrid work arrangements and the chance to work with a global team. You'll be part of a company that's at the forefront of cloud computing and data services, making impactful contributions to large-scale data operations.

The position requires a bachelor's degree in computer science or related field, along with 4-8 years of hands-on experience. You'll need to be comfortable with various data tools and platforms, SQL programming, and be willing to work in a 24x7 operational environment. This role is perfect for someone who enjoys solving complex problems, working with cutting-edge technology, and has a passion for data engineering.

Last updated a month ago

Responsibilities For Data Engineer - L1 - L4

  • Troubleshooting incidents/problems including log collection and root cause analysis
  • Create and update runbooks for Knowledge Management
  • Monitor configuration changes to batches and infrastructure
  • Lead and act as POC for customer communication and escalation
  • Handle change management and coordinate with stakeholders
  • Manage user requests and update documentation accordingly
  • Perform incident and problem management with preventive measures
  • Configure, manage and troubleshoot data platforms

Requirements For Data Engineer - L1 - L4

  • Bachelor's degree in computer science or related field
  • 4-8 years of hands-on experience in AWS/Tableau and Databricks
  • Experience with Tableau, Tableau bridge server, Databricks, Dbt
  • Knowledge of SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI
  • Ability to read and write SQL and stored procedures
  • Excellent written and verbal communication skills
  • Experience with ITIL/Ticketing tools
  • Ability to work in 24x7 shift rotation
  • Willingness to work weekends and holidays as required

Benefits For Data Engineer - L1 - L4

  • Remote work options

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