OpenStack Cloud Engineer - CAN

Rackspace is seeking an OpenStack Cloud Engineer to join their team in Toronto, Canada. This is a crucial role within Rackspace's support infrastructure, focusing on providing advanced technical support and solutions for cloud platforms. The position combines hands-on technical expertise with customer service excellence, requiring deep knowledge of cloud technologies, particularly OpenStack, Kubernetes, and various programming languages.

The ideal candidate will serve as a technical escalation point, leading complex problem-solving initiatives and driving technological innovation. They will be responsible for managing and resolving sophisticated customer issues, which may span several days or weeks, while maintaining clear communication throughout the process. The role involves significant collaboration with cross-functional teams and requires expertise in cloud architecture, automation, and modern development practices.

This position offers an opportunity to work with cutting-edge cloud technologies while making a significant impact on customer success. The engineer will be involved in both technical implementation and strategic planning, contributing to Rackspace's position as an industry leader. They will also play a crucial role in mentoring other team members and helping shape the technical direction of the organization.

The role demands a unique combination of technical proficiency, leadership capabilities, and customer-facing skills. Working from the Toronto office, the successful candidate will be part of a dynamic environment that values innovation, problem-solving, and continuous learning. This is an excellent opportunity for a skilled technologist who enjoys tackling complex challenges and wants to work at the forefront of cloud computing technology.