Site Reliability Engineer - III (UK Shift)
Description For Site Reliability Engineer - III (UK Shift)
Rackspace Technology is seeking a Senior Site Reliability Engineer to join their Professional Services Center of Excellence focusing on Application Performance Monitoring Suites. This role offers an exciting opportunity to work with modern observability tools like Datadog, New Relic, AppDynamics, and Dynatrace while solving complex business problems for customers. As part of the Public Cloud - Offerings and Delivery team, you'll be instrumental in helping customers understand the connections between application performance, user experience, and business outcomes.
The position involves implementing observability solutions, building scalable systems, and maintaining robust automation to support engineering goals. You'll work with cutting-edge monitoring tools and be responsible for analyzing both metric and log data to ensure optimal system performance. The role requires a strong background in Site Reliability Engineering, DevOps practices, and extensive experience with AWS infrastructure.
Rackspace Technology is known for its exceptional work culture, consistently being recognized as a best place to work by Fortune, Forbes, and Glassdoor. The company values diversity and unique perspectives, believing they fuel innovation and enable better service to customers globally. Working at Rackspace means joining a team of 'Rackers' who are passionate about embracing technology and empowering customers.
The position offers the flexibility of remote work and the opportunity to work with a UK shift, making it ideal for candidates looking for a role with international exposure. You'll be part of a company that has a proven track record of advising customers on their business challenges, designing scalable solutions, and optimizing returns into the future.
Responsibilities For Site Reliability Engineer - III (UK Shift)
- Work with customers and implement Observability solutions
- Build and maintain scalable systems and robust automation
- Develop and maintain monitoring tools, alerts, and dashboards
- Analyze metric and log data for anomaly detection and performance tuning
- Collaborate with development teams to implement and deploy new features
- Document and share solutions
- Maintain understanding of customer's business and technical environment
- Identify performance bottlenecks and resolve root cause of service issues
Requirements For Site Reliability Engineer - III (UK Shift)
- Bachelor's degree in engineering/computer science or equivalent
- Senior-level experience with Site Reliability Engineering, DevOps, and AWS Infrastructure
- Experience with observability solutions (Splunk, Datadog, SignalFx)
- Experience deploying and supporting applications in AWS ecosystem
- Proficiency in interpreted languages (Python, PHP, Perl, Ruby, Linux Shell)
- Experience with Terraform or Cloud Formation scripting
- Experience with configuration management tools (Ansible, Chef, Puppet)
- Experience with Git and agile software development
- Understanding of AWS pricing/cost models
- Understanding of network & system Management solutions
- Excellent organizational and project management skills
- Excellent communication, critical thinking & analytical skills
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