Customer Success Manager - Digital (Commerce & Marketing Cloud)

Salesforce

Salesforce is a leading customer relationship management (CRM) platform provider.

São Paulo, State of São Paulo, Brazil

Backend

Mid-Level Software Engineer

In-Person

5,000+ Employees

5+ years of experience

Enterprise SaaS · E-Commerce

This job posting is no longer active. Check out these related jobs instead:

Job Description

The Customer Success team within Signature Success is seeking a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact for Salesforce's largest and highest-profile customers. The role involves partnering with assigned accounts, focusing on customer business goals to improve technical and operational health, and maximizing value from Salesforce investments.

Key responsibilities include:

Maintaining awareness of customer events, needs, risks, and value drivers
Building relationships with customers and account teams
Developing deep technical understanding of Salesforce implementations
Sharing standard methodologies and promoting proactive services
Acting as a point of contact for major incidents
Serving as a technical interface for customers, working with internal and external collaborators

The ideal candidate should have:

Exceptional communication and presentation skills
Ability to analyze technical concepts and translate them into business terms
Knowledge of software development processes and design methodologies
Experience leading cross-functional teams
Deep understanding of Digital Marketing processes, challenges, and trends
eCommerce industry experience
Knowledge of Salesforce product suite, especially Commerce and Marketing Cloud

This role offers the opportunity to make a significant impact on customer success, cultivate relationships with high-profile clients, and work with cutting-edge technologies in the CRM and digital commerce space.

Last updated a year ago

Responsibilities For Customer Success Manager - Digital (Commerce & Marketing Cloud)

Function as the Digital (Commerce Cloud + Marketing Cloud) Cloud Subject Matter Expert (SME)
Serve as the single point of customer accountability for Signature deliverables, experience, and renewal
Cultivate and maintain stakeholder relationships with customer's IT and business executive leadership
Help customers achieve business goals on the Salesforce Commerce and Marketing Cloud platform
Provide timely, proactive Salesforce feature guidance
Act as an advisor for adoption of new Salesforce features
Communicate the value of Signature Success
Advocate for customers during high severity case resolution
Conduct quarterly reviews and provide tailored release recommendations
Build internal relationships with Sales, Engineering, and Product Management teams

Requirements For Customer Success Manager - Digital (Commerce & Marketing Cloud)

5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use, or project leadership
Salesforce Commerce cloud or similar e-commerce product experience
Exceptional communication and presentation skills
Ability to analyze technical concepts and translate them into business terms
Knowledge of software development process and design methodologies
Experience leading cross-functional teams
Deep understanding of Digital Marketing processes, challenges and trends
eCommerce Industry experience
Knowledge of Salesforce product suite and features

Benefits For Customer Success Manager - Digital (Commerce & Marketing Cloud)

Undefined