Customer Success Manager - Digital (Commerce & Marketing Cloud)

The Customer Success team within Signature Success is seeking a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact for Salesforce's largest and highest-profile customers. The role involves partnering with assigned accounts, focusing on customer business goals to improve technical and operational health, and maximizing value from Salesforce investments.

Key responsibilities include:

• Maintaining awareness of customer events, needs, risks, and value drivers
• Building relationships with customers and account teams
• Developing deep technical understanding of Salesforce implementations
• Sharing standard methodologies and promoting proactive services
• Acting as a point of contact for major incidents
• Serving as a technical interface for customers, working with internal and external collaborators

The ideal candidate should have:

• Exceptional communication and presentation skills
• Ability to analyze technical concepts and translate them into business terms
• Knowledge of software development processes and design methodologies
• Experience leading cross-functional teams
• Deep understanding of Digital Marketing processes, challenges, and trends
• eCommerce industry experience
• Knowledge of Salesforce product suite, especially Commerce and Marketing Cloud

This role offers the opportunity to make a significant impact on customer success, cultivate relationships with high-profile clients, and work with cutting-edge technologies in the CRM and digital commerce space.