Manager, Technical Support Engineering

Join Salesforce as a Manager of Technical Support Engineering in our Commerce Cloud division. This role combines technical expertise with leadership responsibilities, focusing on maintaining high customer satisfaction while managing a skilled support team. You'll leverage your deep understanding of web technologies to troubleshoot complex issues across application stacks and guide your team in delivering exceptional support services.

As a technical leader, you'll be responsible for achieving key business metrics including customer satisfaction, employee satisfaction, and service level agreements. Your role involves both hands-on technical problem-solving and strategic team management, requiring expertise in various technologies including Java, SQL, and Salesforce platforms.

The position offers the flexibility of hybrid work arrangements, with the option for telecommuting while maintaining occasional in-person presence at Salesforce offices. This is an excellent opportunity for experienced technical professionals looking to advance their careers in a leadership role at a company known for its innovative culture and commitment to equality.

You'll be part of a dynamic organization that values diversity, provides comprehensive benefits, and offers competitive compensation. Salesforce's commitment to improving the state of the world, combined with its market leadership in CRM and cloud solutions, makes this an ideal role for those seeking to make a significant impact in enterprise software support leadership.