Production Support Engineer (Customer Centric Engineering)

Salesforce, the Customer Company, is seeking a Production Support Engineer to join their Customer Centric Engineering team. This role is crucial in maintaining Salesforce's #1 priority: trust. As part of a high-impact global engineering team, you'll be responsible for solving complex technical customer escalations and championing trust strategy throughout the company. The platform handles billions of transactions daily for 150,000+ companies, requiring quick resolution of performance issues and functional bugs.

The ideal candidate will combine developer-level technical expertise with strong customer interaction skills. You'll use your Java programming skills, database knowledge, and web technology expertise to investigate, reproduce, and diagnose complex customer issues. The role involves deep technical troubleshooting, root cause analysis, and collaboration with product teams to implement solutions.

Working at Salesforce means joining a company that believes in business as the greatest platform for change. You'll be empowered as a Trailblazer, driving both performance and career growth while contributing to improving the state of the world. The position offers competitive compensation and comprehensive benefits, including wellbeing reimbursement and family-friendly policies.

Key responsibilities include solving critical customer escalations, developing debugging tools, mentoring technical support staff, and building cross-functional relationships. The role requires 5+ years of production support experience, strong Java skills, and expertise in databases and web technologies. You'll work in a collaborative environment where technical skills are as valued as persistence, patience, and communication abilities.