Senior Technical Support Engineer

As a Senior Technical Support Engineer at Salesforce, you will be responsible for providing high-level technical support to large-scale customers. Your role involves managing customer expectations and internal escalations, optimizing processes based on customer inquiries and monitoring results, and contributing to both personal and team growth. You'll work in a shift-based system during weekdays from 8:00-21:00 (9-hour shifts with 1-hour break), with occasional holiday shifts and on-call duties during nights.

Key responsibilities include:

• Delivering high-level technical support to large-scale customers
• Managing customer expectations and internal escalations
• Analyzing customer inquiries and monitoring trends to optimize processes
• Contributing to personal and team growth
• Improving team operational efficiency

Required skills and experience:

• Strong desire to achieve high customer satisfaction
• Excellent communication skills with customers
• Strong aptitude for technical investigation, troubleshooting, and problem-solving
• Ability to collaborate across departments and positions
• English reading, writing, and listening skills (conversation skills preferred)
• High motivation and ability to work independently
• Deep knowledge in one or more areas: Web technologies, server-side technologies
• Practical experience in database management, API programming, software development, or Salesforce operations

Preferred skills and experience:

• Advanced English skills (including conversation)
• 2+ years of Salesforce technical support or developer experience
• Experience with Salesforce CRM, Lightning Platform, and related technologies
• Development experience with Visualforce, Apex, and Lightning Web Components
• Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, Platform Developer I or II)

This role offers an opportunity to work with cutting-edge CRM technology, solve complex technical challenges, and contribute to the success of a leading cloud computing company. Join our team and help shape the future of customer relationship management!