Staff Technical Writer/Lead Technical Writer

Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We're passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

This is a hybrid work role with a minimum requirement of 10 times/quarter to our San Francisco, CA office to support customers and/or collaborate with team members.

Required Experience/Skills:

• 6-15 years of experience documenting software for technical audiences
• Ability to write clean, concise, and approachable content
• Proven ability to craft content for end users
• Ability to quickly learn complex technologies
• High standards of quality and attention to detail
• Experience with XML-based authoring tools such as Oxygen
• Experience with source control software such as Perforce or Git
• Excellent problem solver
• Excellent communication and interpersonal skills
• Strong advocate for the customer
• Ability to work collaboratively and manage multiple deliverables within tight deadlines
• Strong team player with excellent communication skills
• Knowledge of DITA and structured authoring
• Experience working in an Agile development environment

Desired Experience/Skills:

• Experience with source control software
• Ability to read, understand, and build short code samples in a variety of programming languages
• Experience with CRM applications (Salesforce familiarity a plus)
• Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)
• Programming knowledge with HTML
• A related technical degree

Salesforce is committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, and inclusive benefits. They are an equal employment opportunity and affirmative action employer.