Technical Support Engineer, Marketing Cloud
Description For Technical Support Engineer, Marketing Cloud
Join Salesforce's Marketing Cloud team as a Technical Support Engineer in Tokyo, where you'll be part of a collaborative and supportive environment. This role offers exposure to multiple Salesforce products including Marketing Cloud Engagement, Personalization, Intelligence, and Data Cloud. You'll gain deep insights into digital marketing while working with CRM products and global teams.
The position combines technical expertise with customer service excellence, requiring strong troubleshooting abilities across frontend, backend, and platform technologies. You'll be responsible for providing comprehensive support for Marketing Cloud products, working closely with global support and development teams.
This role is perfect for someone with a strong technical background who enjoys problem-solving and customer interaction. You'll have the opportunity to work on various initiatives and projects, with the freedom to propose and lead your own projects. The team values self-initiative and maintains strong teamwork ethics.
The position is based in Salesforce Tower Tokyo, offering a modern work environment in one of the world's most dynamic cities. You'll be part of a company known for its innovative culture and strong values, with opportunities for professional growth and development. The role requires a unique blend of technical expertise, customer service skills, and the ability to work effectively in a fast-paced, global environment.
Responsibilities For Technical Support Engineer, Marketing Cloud
- Provide comprehensive support for Marketing Cloud products including frontend, backend, platform, development, network, and messaging services
- Handle inquiries related to Marketing Cloud sales promotion and customer utilization support
- Establish and maintain technical expertise in product functionality
- Troubleshoot Marketing Cloud product issues
- Collaborate with global support and development teams
- Create and manage knowledge documentation
- Participate in various initiatives and projects
- Maximize customer satisfaction through expectation management and customer experience
Requirements For Technical Support Engineer, Marketing Cloud
- 3+ years experience in technical support, technical account management, or software development/testing/operations
- Experience in troubleshooting web applications
- Knowledge of database concepts, data management (RDBMS) and SQL
- Understanding of Internet technologies: web servers, DNS servers, HTTP requests
- Knowledge of frontend (JavaScript, HTML, CSS) and backend (Java, PHP, SQL) development
- Strong communication skills for explaining technical concepts clearly
- Ability to multitask and work efficiently in changing priorities
- English reading and writing skills
- Self-starter with eagerness to learn new knowledge and skills
- Ability to work effectively in fast-paced environments
