Technical Support Engineer

Snyk is revolutionizing the developer security landscape with their innovative platform that enables development teams to find and fix security vulnerabilities across their entire tech stack. As a Technical Support Engineer at Snyk, you'll be at the forefront of customer interaction, working directly with both the Customer Success and Engineering teams to resolve complex technical issues.

The role offers a unique blend of technical problem-solving and customer service, where you'll be responsible for understanding, reproducing, and resolving customer issues by diving deep into the codebase. You'll be the crucial link between customers and the engineering team, managing communications and ensuring customer satisfaction throughout the resolution process.

This position is perfect for someone who combines strong technical aptitude with excellent communication skills and a passion for customer service. You'll have the opportunity to shape best-in-class technical support processes, contribute to customer documentation, and develop technical tools to improve support operations.

What makes this role particularly exciting is the growth potential it offers. Whether you're interested in leading support initiatives within the Customer Success team or transitioning into a developer role, Snyk provides clear pathways for career advancement. The company's commitment to its core values - One Team, Care Deeply, Customer Centric, and Forward Thinking - creates an inclusive and dynamic environment where employees can thrive while contributing to the mission of making the digital world more secure.

The comprehensive benefits package, including flexible working arrangements, generous time off, health benefits, and professional development opportunities, demonstrates Snyk's investment in employee well-being and growth. If you're passionate about security, open-source software, and helping others while developing your technical skills, this role offers an excellent opportunity to make a significant impact in a rapidly growing field.