Technical Operations Engineer (Starlink Customer Success)
Job Description
SpaceX is seeking a Technical Operations Engineer for their revolutionary Starlink satellite constellation project, aimed at providing worldwide high-speed internet access. This role sits at the intersection of technical operations and customer success, requiring a unique blend of analytical skills and business acumen.
The position involves working with the Starlink team to enhance customer experience and drive product strategy. The successful candidate will be responsible for analyzing key performance metrics, implementing improvements across multiple organizational functions, and managing feature launches and automation projects. This role offers an exceptional opportunity to impact global internet connectivity while working for a company at the forefront of space technology.
The ideal candidate should possess a bachelor's degree in engineering and have at least 2 years of relevant experience in technology operations or product management. Strong capabilities in data analysis using Python and SQL are essential, along with excellent communication skills and the ability to work across technical and business disciplines.
SpaceX offers a comprehensive benefits package including medical coverage, 401(k), equity opportunities, and various other perks. The position is based in Redmond, WA, with company shuttle service available from select Seattle locations. The salary range is competitive, ranging from $95,000 to $130,000 depending on experience level.
This role represents a unique opportunity to join SpaceX's mission of making humanity a multi-planetary species while working on one of their most ambitious projects to date. The position requires someone who can think analytically, solve complex problems, and drive positive outcomes in an often ambiguous environment. If you're passionate about space technology and want to play a crucial role in developing the future of global internet infrastructure, this position offers an exciting career path with significant growth potential.
Responsibilities For Technical Operations Engineer (Starlink Customer Success)
- Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others
- Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience
- Fix, delete, automate, or create new processes for fixing structural and emerging issues
- Serve as product manager/project owner for feature launches and software automation projects
Requirements For Technical Operations Engineer (Starlink Customer Success)
- Bachelor's degree in an engineering discipline
- 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company
- Experience in data analysis using Python and SQL, R, or similar languages
- Knowledge of software development life-cycle and release process
- Must be available to work extended hours and weekends as needed
- Willingness to travel to customer sites, other SpaceX locations, and events as needed
Benefits For Technical Operations Engineer (Starlink Customer Success)
- Medical, vision, and dental coverage
- 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- 3 weeks of paid vacation
- 10+ paid holidays per year
- Paid sick time
- Company stock options
- Employee Stock Purchase Plan
- Company shuttles from Seattle locations
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