Customer Success Engineer I - Backstage
Job Description
Spotify's Backstage team is seeking a Customer Success Engineer I to drive their developer portal philosophy among leading tech companies. This role combines technical expertise with business acumen and interpersonal skills, focusing on providing strategic guidance to customers and automating problem-solving. The position involves working with Spotify's commercial Backstage products and services, requiring a strong background in developer productivity, infrastructure, and technical consulting.
The role is based in London with a hybrid work arrangement, requiring 3 days per week in office. As part of a dynamic, startup-like team, you'll work alongside engineers, marketers, business developers, and product managers to drive a new technology-focused business line. The position demands expertise in modern web technologies like React, TypeScript, and Node.js, combined with strong customer relationship management skills.
This is an excellent opportunity for someone who wants to bridge the gap between technical development and customer success. You'll be responsible for both maintaining customer relationships and contributing to the open-source Backstage platform, making it ideal for engineers who enjoy both coding and client interaction. The role offers the chance to work with cutting-edge developer tools while helping shape the future of developer portals at enterprise scale.
Working at Spotify means joining one of the world's leading music streaming platforms, known for its innovative approach to technology and strong engineering culture. The company offers competitive benefits and the opportunity to impact how developers work across major tech companies through the Backstage platform.
Responsibilities For Customer Success Engineer I - Backstage
- Nurture strong relationships with small-business segment customers
- Capture customer objectives and create pathways to achieve them
- Onboard new customers through the implementation process
- Identify friction points in onboarding and adoption
- Represent customer voice with internal teams
- Develop and maintain features on Backstage platform
- Collaborate with internal teams and open source community
Requirements For Customer Success Engineer I - Backstage
- Understanding of developer work and collaboration in enterprise environment
- Experience with modern web development and infrastructure
- Knowledge of React, TypeScript, GraphQL, and Node
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to explain technical concepts to non-technical users
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