Customer Success Engineer II - Backstage

Spotify is seeking a Customer Success Engineer II to join their Backstage team, focusing on driving developer portal philosophy among leading tech companies. This role represents a unique opportunity to blend technical expertise with customer success in a high-growth environment.

The position combines hands-on technical work with strategic customer relationship management, requiring expertise in modern web development technologies like React, TypeScript, and Node.js. As a Customer Success Engineer, you'll be responsible for building and maintaining relationships with mid-market customers while contributing to the development of Spotify's Backstage platform.

The role offers an exciting chance to work in a startup-like environment within a major tech company, collaborating with cross-functional teams including engineers, marketers, business developers, and product managers. You'll be instrumental in driving customer success, implementing solutions, and contributing to both the commercial and open-source aspects of Backstage.

Key responsibilities include customer relationship management, technical implementation, feature development, and serving as a bridge between customers and internal teams. The position offers competitive compensation ($125,562-179,374 plus equity) and comprehensive benefits, including health insurance, parental leave, and flexible work arrangements.

This is an ideal opportunity for someone who combines technical proficiency with strong interpersonal skills and has a passion for developer productivity and infrastructure. The role offers the flexibility of remote work while being based in New York City, providing the perfect balance of collaboration and independence.