L2 Technical Support Consultant & Backend Engineer (China, remotely)
Job Description
SupportYourApp is seeking a skilled L2 Technical Support Consultant & Backend Engineer to join their global team working on derivatives and capital markets risk management projects. This role combines technical support expertise with backend development, requiring proficiency in Java/Spring Boot and MongoDB. The position offers a unique opportunity to work with cutting-edge technology while providing high-level technical support to customers worldwide.
The ideal candidate will have at least 2 years of backend development experience and strong English communication skills. They will be responsible for both developing/maintaining backend systems and providing L2 technical support, making this role perfect for engineers who enjoy both coding and customer interaction. The position offers the flexibility of remote work with a fixed schedule aligned with Beijing time.
Working at SupportYourApp means joining a multinational company with a strong presence in over 30 countries, speaking 60+ languages. Since 2010, they've established themselves as an industry leader in premium outsourced customer support. The company emphasizes a people-first approach, providing comprehensive benefits including USD compensation, referral bonuses, and excellent opportunities for professional growth.
This role is ideal for someone who wants to combine technical expertise with customer support skills in a global environment. The position offers the perfect balance of technical challenges and client interaction, all while working remotely with a supportive team that values work-life balance and professional development.
Responsibilities For L2 Technical Support Consultant & Backend Engineer (China, remotely)
- Provide L2 support to customers, diagnosing and resolving complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Gather technical information to resolve complex cases
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of client's products and services
- Securely work with customers' sensitive information
- Communicate with developers and other departments to identify and troubleshoot technical issues
Requirements For L2 Technical Support Consultant & Backend Engineer (China, remotely)
- Excellent English communication skills (at least C1 for both spoken and written)
- 2+ years experience in back-end software development
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
- Positive, friendly, enthusiastic, pragmatic, and caring attitude
- Personal laptop or computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits For L2 Technical Support Consultant & Backend Engineer (China, remotely)
- Fixed schedule: Monday to Friday, 6 AM – 2 PM, Beijing time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth
- Greenhouse conditions for self-development
