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Senior IT Operation Engineer

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.
$116,200 - $269,100
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
7+ years of experience
Enterprise SaaS

Job Description

Tencent Overseas IT is seeking a Senior IT Operations Engineer to join their team in California. This role is part of Tencent's mission to empower global growth through future-ready IT platforms, applications, and services. The position offers a competitive salary range of $116,200 to $269,100 per year, along with comprehensive benefits including equity and relocation support.

The ideal candidate will be both hands-on and technically strategic, combining deep technical expertise with leadership capabilities. You'll be responsible for architecting IT infrastructure, leading operational improvements, and providing expert-level support for Microsoft 365 environments. With 7+ years of experience required, you'll play a crucial role in maintaining and optimizing IT operations across multiple locations.

The role offers an exciting opportunity to work with a world-leading technology company, managing complex IT systems and contributing to Tencent's global expansion. You'll be part of a team focused on delivering world-class IT services, working with cutting-edge technologies and infrastructure. The position requires a balance of technical expertise, leadership skills, and strategic thinking.

Key aspects of the role include leading technical solutions architecture, managing IT infrastructure, coordinating with global teams, and ensuring smooth IT operations. You'll also be responsible for maintaining security compliance, managing vendor relationships, and optimizing IT processes. The role offers significant growth potential within a rapidly expanding global technology leader.

Benefits include a comprehensive package with medical, dental, and vision coverage, 401(k) plan, generous vacation time, and potential for equity through restricted stock units. The position is based in either Los Angeles or Irvine, California, offering the opportunity to work in major tech hubs while contributing to a global organization's success.

Last updated 17 days ago

Responsibilities For Senior IT Operation Engineer

  • Deliver senior-level hands-on IT support across hardware, software, and networking
  • Act as technical solution architect for regional IT infrastructure
  • Lead complex troubleshooting and root cause analysis
  • Provide Microsoft 365/O365 support and administration
  • Design and implement IT solutions aligned with global standards
  • Provide day-to-day onsite and remote support to users
  • Partner with Global IT, Information Security, and workplace teams
  • Maintain and manage local IT infrastructure
  • Coordinate with global IT teams on system rollouts
  • Track, manage, and maintain IT hardware assets
  • Manage IT provisioning and de-provisioning process
  • Work with HR, IT Security, and other teams to streamline processes
  • Coordinate with external vendors for IT equipment procurement

Requirements For Senior IT Operation Engineer

Linux
  • Bachelor's degree in information technology, Computer Science, or related field
  • 7+ years of experience in IT operations, service delivery, or similar role
  • Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices
  • Experience deploying and maintaining servers, VMs, and hypervisors
  • Experience with onboarding/offboarding processes and identity/access management tools
  • Proficiency in managing Windows and macOS environments
  • Familiarity with ITSM tools such as ServiceNow, Jira
  • Excellent problem-solving skills
  • Strong communication and interpersonal skills
  • Experience with Microsoft 365 (M365) and Exchange
  • ITIL certification is a plus

Benefits For Senior IT Operation Engineer

401k
Medical Insurance
Dental Insurance
Vision Insurance
Relocation Benefits
Equity
  • 15-25 days of vacation per year
  • 13 days of holidays
  • 10 days of paid sick leave
  • Sign-on bonus
  • Relocation package
  • Restricted stock units
  • Medical, dental, and vision benefits
  • Life and disability benefits
  • 401(k) plan

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