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Senior Operations Engineer

A leading UK news media organization focused on digital transformation and technology innovation.
DevOps
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
5+ years of experience
Enterprise SaaS

Job Description

The Telegraph is seeking a Senior Operations Engineer to join their Technology team in a hybrid work environment. This role focuses on managing and supporting business-facing applications in the Productivity and Corporate stack, with particular emphasis on Google Workspace and Okta Workforce Identity Management. The position requires expertise in cloud-based systems administration, identity management, and service delivery. The ideal candidate will have extensive experience with Google Workspace administration and Okta tenant management, supporting a user base of approximately 1,700 employees. The role involves both project delivery and operational support, including system configuration, documentation, monitoring, and incident management. The Telegraph offers comprehensive benefits, professional development opportunities, and promotes an inclusive workplace culture. This position combines technical expertise with leadership responsibilities, making it ideal for experienced engineers looking to work with modern cloud technologies in a dynamic media environment.

Last updated a month ago

Responsibilities For Senior Operations Engineer

  • Provide 2nd/3rd line support and perform BAU tasks on supported systems
  • Configuration and maintenance of supported systems
  • Create and maintain documentation and knowledge base
  • Monitor systems and perform daily checks
  • Triage operational issues and handle escalations
  • Analyze trends in monitoring/incidents for improvement
  • Cross-train and mentor team members
  • Work on projects introducing new technologies
  • Provide 24/7 on-call support on rotation
  • Site based cover during core hours (08:00-18:00hrs)

Requirements For Senior Operations Engineer

  • Experience in ITIL based technology environment
  • Administration experience with cloud based / SaaS productivity tools
  • Experience with Identity Management (Okta or Azure AD)
  • Knowledge of OIDC and SAML integrations
  • Experience with Google Workspace administration
  • Working knowledge of GCP fundamentals
  • Demonstrable experience in agile delivery methodology
  • Strong communication and team working skills
  • Ability to create and maintain documentation
  • Experience in project delivery and autonomous work

Benefits For Senior Operations Engineer

Medical Insurance
Parental Leave
Education Budget
  • Medical cover
  • Parental leave (6 months fully paid maternity leave)
  • Enhanced paternity/partner leave
  • Life assurance
  • Season ticket loans
  • Dynamic working opportunities
  • Training and development through The Academy
  • Diverse and inclusive workplace
  • Disability Confident Employer

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