Lead Technical Support Engineer - London

Verkada is expanding rapidly in the EMEA region and is seeking a Lead for their Technical Support Engineering team to support their growing base of enterprise customers in the London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products.

Your responsibilities will include:

• Full-stack troubleshooting of the entire Verkada platform
• Providing best practice design, installation, and configuration expertise to enterprise customers
• Communicating technical matters to customers both orally and in writing
• Owning customer issues and escalations from creation to resolution
• Assisting others with case escalations
• Collaborating with Engineering and Product teams to test new products and identify bugs
• Writing technical knowledge base articles and whitepapers
• Staying up to date on the latest products and industry technologies
• Building tools and processes that will scale
• Mentoring and leading junior team members

The ideal candidate will have:

• Bachelor's or Master's degree in a related technical discipline
• 4+ years professional experience in a technical or IT role
• 2-3 years of prior leadership experience
• Strong understanding of network fundamentals
• Excellent communication and customer service skills
• Strong problem-solving skills and attention to detail

Verkada offers a competitive salary range of £50,000 - £75,000 for this role, along with additional benefits such as medical, vision, & dental insurance coverage, fertility benefits, fitness/wellness allowance, and more.

Join Verkada to make an impact and advance your career in the cloud-managed IoT space!