Network Operations Center Engineer (NOC)
Description For Network Operations Center Engineer (NOC)
Via is revolutionizing transportation worldwide through innovative TransitTech solutions. As a Network Operations Center (NOC) Engineer, you'll play a crucial role in maintaining the health and stability of Via's global network. This position demands a blend of technical expertise and excellent communication skills, as you'll be responsible for monitoring systems, resolving real-time issues, and ensuring high-level service availability.
The ideal candidate has a background in Computer Science or related fields, with at least 2 years of experience in Tier 2 support within a SaaS environment. You should be comfortable with scripting languages like Python and Bash, and be willing to work shifts including nights and weekends. This role requires a service-oriented mindset, the ability to work under pressure, and a keen sense of urgency for identifying and triaging incidents quickly.
At Via, you'll be part of a team that's making a direct impact on the company's performance and customer satisfaction. You'll have the opportunity to work with cutting-edge technology, collaborating with various R&D teams to solve complex problems. The company offers a supportive environment for growth, with structured training to help you build necessary skills and expertise.
Benefits include 30 vacation days annually, an Urban Sports Club membership, and long-term career development opportunities. Via values diversity and encourages applications from all backgrounds. Join a company that's not just transforming transportation, but also committed to social good and sustainability. If you're ready for a challenging yet rewarding role in a dynamic, global environment, Via could be your next career move.
Responsibilities For Network Operations Center Engineer (NOC)
- Monitor and maintain network health around the clock
- Tackle real-time issues and prevent outages
- Ensure systems run smoothly
- Handle incidents quickly and professionally
- Monitor global infrastructure, including cloud services, servers, applications, and real-time activities
- Manage internal communications about service degradation and status changes
- Work with R&D teams to resolve complex issues
- Implement timely solutions to customer issues and escalate when needed
Requirements For Network Operations Center Engineer (NOC)
- Excellent communication skills in English (verbal and writing)
- Background in Computer Science / Engineering / Information Systems or similar areas
- At least 2 years experience with troubleshooting and providing Tier 2 support / IT Services support in a SaaS environment at a global company
- Able to work shifts, including nights and weekends
- Highly service-oriented and empathetic
- Ability to work under pressure in stressful situations in a Production environment
- Great sense of urgency to identify and triage incidents quickly
- Team player who can also work independently
- Scripting/Programming knowledge (preferably Python and Bash)
Benefits For Network Operations Center Engineer (NOC)
- 30 vacation days a year
- Urban Sports Club membership
- Long-term career opportunities
- Trust and autonomy in approaching challenges
- Becoming part of a company awarded for its commitment to social good
