Principal, Software Engineer

Walmart Global Tech is seeking a Principal Software Engineer to join their Customer Care Technology team, focusing on revolutionizing customer service experiences through cutting-edge technology including GenAI. This role is part of the Enterprise Business Systems organization, building best-in-class customer service experiences for hundreds of millions of Walmart customers globally. The position offers an opportunity to work with a team of software engineers, data scientists, and machine learning experts who are pushing the boundaries of GenAI technology in complex enterprise applications.

The role involves leading technical initiatives, mentoring team members, and driving architectural decisions that impact systems at massive scale. You'll be responsible for designing and implementing software solutions that help customers resolve their issues efficiently while saving time and money. The position requires expertise across multiple layers of the tech stack and the ability to make strategic technical decisions that balance immediate needs with long-term scalability.

Working at Walmart Global Tech means being part of a team where one line of code can impact hundreds of millions of people. The company emphasizes in-person collaboration at their various hubs, including their global headquarters in Bentonville, Arkansas, and primary hubs in the San Francisco Bay area and New York/New Jersey. The compensation package is competitive, including performance bonuses, comprehensive benefits, and opportunities for career growth.

This is an excellent opportunity for a seasoned engineer who wants to make a significant impact on customer service technology while working with the latest in AI and machine learning. The role offers the chance to work on challenging problems at scale while contributing to Walmart's mission of helping people save money and live better.