Zendesk provides customer experience software that unlocks the power of billions of interactions, enabling businesses to build meaningful relationships with their customers.

Zendesk's Threat Prevention Engineering team, part of the Cyber Defence Fusion Center, is seeking a Principal Security Engineer to join their globally distributed team. This role focuses on building comprehensive and scalable security solutions for Zendesk's SaaS environment. The position offers an opportunity to design and develop creative solutions that address real-world security challenges.

The role involves working with cutting-edge cloud-based threat prevention infrastructure, developing proactive defense solutions using various programming languages, and integrating security tools to create a robust threat prevention ecosystem. You'll be collaborating with multiple teams across the organization to advance cybersecurity capabilities while staying current with the latest security trends.

As a Principal Security Engineer, you'll be responsible for analyzing complex security challenges and implementing solutions that protect Zendesk's infrastructure and services. The position requires extensive experience in security, cloud infrastructure, and software engineering, with a particular focus on AWS services and their security implications.

The ideal candidate brings a strong combination of technical expertise and leadership skills, able to influence without direct authority and work effectively in a global, asynchronous environment. This role offers competitive compensation and the opportunity to work in a hybrid setting, combining remote work flexibility with meaningful in-person collaboration.

Join Zendesk, a company dedicated to simplifying the complexity of business and creating meaningful customer connections through their software platform. The role offers the chance to work on significant security challenges while contributing to a product that powers billions of customer service interactions worldwide.

Principal Security Engineer position at Zendesk focusing on designing and implementing cloud-based threat prevention infrastructure and security solutions for a global SaaS platform.

Principal Security Engineer

Zendesk is seeking a Staff Web Engineer to join their Marketing team and enhance their global web properties. This role focuses on creating consistent, intuitive, and high-performance web experiences. The position involves working with React, Next.js, and other modern web technologies to develop and maintain front-end components while supporting the migration from WordPress to Adobe Experience Manager.

The ideal candidate will have 4+ years of frontend development experience, with strong expertise in React, JavaScript/TypeScript, and modern web technologies. They'll be responsible for maintaining web performance, accessibility standards, and integrating various marketing and privacy platforms.

Working in a hybrid environment at Zendesk's Austin office, you'll collaborate with Marketing, Product, Design, and Engineering teams to deliver scalable web solutions. The role offers an opportunity to work on significant technical challenges while maintaining high development standards through code reviews and best practices.

Zendesk provides customer experience software that powers billions of conversations for well-known brands. They offer a fulfilling and inclusive work environment with a focus on meaningful team connections and professional growth. The company values diversity and maintains a strong commitment to equal opportunity employment.

This position combines technical leadership with hands-on development, requiring both strong engineering skills and excellent communication abilities. You'll be instrumental in shaping the future of Zendesk's web presence while working with cutting-edge technologies and contributing to a collaborative team environment.

Staff Web Engineer position at Zendesk focusing on frontend development with React, Next.js, and modern web technologies to enhance global web properties and user experience.

Staff Web Engineer

Zendesk, a leading customer experience software company, is seeking a Senior Software Engineer (DevOps) to join their Professional Services team in Bangalore, India. This role is crucial in ensuring alignment across applications development and IT operations support teams, focusing on automation, smooth deployments, and infrastructure optimization.

The position involves working with cutting-edge technologies including Data Analytics, Artificial Intelligence, and Cloud Computing. As a Senior DevOps Engineer, you'll be responsible for designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software and infrastructure while ensuring reliability, security, and performance.

Key responsibilities include managing infrastructure using Terraform and ArgoCD on AWS, developing CI/CD pipelines with GitHub Actions, configuring cloud services, and implementing security best practices. You'll work with technologies like Docker, Kubernetes, and monitoring tools such as Datadog, Sentry, and CloudWatch.

The ideal candidate should have 6-8 years of experience, with strong expertise in DevOps practices, Kubernetes infrastructure (EKS) on AWS, and various scripting languages. Technical skills should include proficiency in containerization, orchestration, and monitoring frameworks.

Zendesk offers a hybrid work environment, requiring 2-3 days in office for collaboration while providing flexibility for remote work. The company values diversity, equity, and inclusion, offering a global work environment with opportunities for meaningful connections and professional growth.

This role is perfect for a seasoned DevOps engineer who enjoys working with modern technologies, values collaboration, and wants to contribute to a company that powers billions of customer service interactions globally.

Senior DevOps Engineer role at Zendesk, focusing on AWS infrastructure, CI/CD, and cloud services, requiring 6-8 years of experience in Bangalore, India.

Senior Software Engineer (DevOps)

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Zendesk is seeking a Senior Software Engineer to join their Engineering Productivity team in Pune, India. This role focuses on enhancing engineering processes and tackling highly scalable technical challenges. The Engineering Productivity team is dedicated to providing easy-to-use tools and infrastructure that simplify the process of building, testing, and delivering reliable products for customers.

The role involves working with CI/CD tools like Jenkins and SonarQube, developing tooling platforms, and improving the reliability and cost-effectiveness of CI platforms. You'll be responsible for developing monitoring systems, mentoring engineers, conducting code reviews, and maintaining high development standards.

As an ideal candidate, you should bring 7+ years of industry experience, with at least 3 years focused on DevOps tools in a SaaS environment. Strong expertise in cloud platforms (AWS, GCP, Azure), infrastructure automation, and programming languages like Go, Python, or Ruby is essential. You should have a solid understanding of DevOps practices, containerization, and observability tools.

Zendesk offers a hybrid work environment, combining in-office collaboration with remote work flexibility. The company values diversity and inclusion, providing equal opportunities to all candidates. This role requires physical presence in Karnataka or Maharashtra, with regular office attendance as determined by the hiring manager.

Join Zendesk to be part of a team that powers billions of customer service conversations for renowned brands worldwide. You'll contribute to developing and maintaining critical infrastructure that enables seamless product delivery while working in a collaborative, global environment focused on continuous improvement and technical excellence.

Senior Software Engineer position at Zendesk focusing on Engineering Productivity and DevOps, requiring 7+ years of experience and expertise in CI/CD tools, cloud platforms, and infrastructure automation.

Senior Software Engineer

Zendesk, a leading customer experience software company, is seeking a Senior Software Engineer (Fullstack) to join their Core Services Packaging and Consumption team. This role is crucial in making Zendesk's purchasing and usage reporting experience more consistent and intuitive.

The position requires a strong command of Ruby and experience with the Rails framework, along with modern frontend technologies like React and JavaScript. You'll be working on one of the business's most fundamental aspects, collaborating with cross-functional teams to design and implement elegant solutions to complex problems.

As a senior engineer, you'll be responsible for ensuring code quality, participating in the entire software development lifecycle from concept through production deployment, and championing best practices and proper test coverage. The role demands someone who can work effectively across team boundaries to standardize and integrate services, while maintaining a balance between frequent shipping and system stability.

The ideal candidate brings 4+ years of Ruby experience and 3+ years of JavaScript/React experience, along with knowledge of modern development tools and practices including CI/CD, API design, and distributed systems. You should have experience with databases like MySQL and monitoring tools like Datadog.

This is a hybrid role based in Pune, India, offering a mix of in-office collaboration and remote work flexibility. You'll be part of a global company that powers billions of conversations for well-known brands, working in an inclusive environment that values diversity and innovation.

Zendesk offers a unique opportunity to work on high-impact projects while maintaining a healthy work-life balance. The company culture emphasizes learning, growth, and meaningful customer relationships. If you're passionate about creating elegant solutions to complex problems and want to be part of a team that's revolutionizing customer experience software, this role could be perfect for you.

Senior Fullstack Software Engineer role at Zendesk focusing on purchasing and usage reporting experience using Ruby, Rails, and React.

Senior Software Engineer (Fullstack)

Zendesk is seeking a versatile Frontend Senior Software Engineer to join their growing team responsible for Zendesk-built apps on their App Marketplace. This role is based in their new Product Development Center of Excellence in Pune, which is being established through a Build-Operate-Transfer (BOT) model.

The position offers a unique opportunity to be an early hire and help shape the culture and success of the Pune development center. The role involves extending and developing applications that enhance Zendesk's core product and deliver service to thousands of users daily. The ideal candidate should be adaptable, efficient across various codebases, and passionate about creating impactful experiences.

As a Senior Software Engineer, you'll be responsible for driving innovation and technical excellence within the team, leading by example in problem-solving and communication. The role involves significant hands-on development work, including designing, testing, and deploying high-quality software solutions. You'll also play a crucial role in mentoring team members and contributing to the team's technical direction.

The position requires 6+ years of professional software development experience, with deep expertise in JavaScript/TypeScript and React. You'll work with modern technologies including GraphQL, REST APIs, and various testing frameworks. The role combines technical leadership with hands-on development, requiring both strong engineering skills and the ability to mentor others.

This is a hybrid position requiring 3 days in the office in Pune, offering a balance between remote work flexibility and in-person collaboration. The role is part of Zendesk's mission to simplify business complexity and facilitate meaningful connections between companies and their customers. You'll be joining a company that values diversity, equity, and inclusion, with a strong focus on creating an inclusive work environment.

Senior Frontend Software Engineer position at Zendesk's Pune office, focusing on App Marketplace development with React/TypeScript, requiring 6+ years of experience.

Zendesk provides customer experience software that helps companies create meaningful relationships with their customers, serving over 125,000 global brands.

Zendesk is seeking a Senior Machine Learning Engineer to join their AI Agents team, focusing on building a state-of-the-art retrieval-augmented generation (RAG) platform. The role involves working with cutting-edge LLM technology to enhance customer service across multiple channels including bots, email, and search. The position offers the opportunity to work with a team dedicated to improving customer experience for over 125,000 global brands including AirBnb, Uber, and Slack.

The role combines technical expertise in machine learning with practical software engineering, requiring skills in Python, cloud services (particularly AWS), and experience with scalable systems. The team works on challenging problems like optimizing RAG platforms, improving system efficiency, and incorporating multiple context sources for better accuracy.

Working in a hybrid environment, you'll collaborate with ML Scientists, Product Management, and other engineers while having the flexibility to work remotely part of the week. The tech stack includes Python, AWS, various databases (MySQL, Redis, ElasticSearch), and modern deployment tools like Kubernetes and Docker.

This is an excellent opportunity for an experienced ML engineer who wants to work with the latest AI technologies while making a significant impact on customer experience at a global scale. The role offers professional growth, mentorship opportunities, and the chance to work on cutting-edge AI problems with real-world applications.

Senior Machine Learning Engineer position at Zendesk, focusing on building and scaling RAG platforms using LLM technology to enhance customer service solutions.

Senior Machine Learning Engineer

Zendesk is seeking a Senior Software Engineer to join their Agent Workspace team in Pune, India. This is a hybrid role requiring 3 days in the office. The position focuses on building and improving the Agent experience in support products, specifically the Agent Workspace which enables seamless work across Zendesk channels within a single ticket interface.

The role combines technical leadership with hands-on development, requiring expertise in frontend technologies like React, Redux, TypeScript, and GraphQL. You'll be working on modernizing large monolithic applications while ensuring high performance, accessibility, and exceptional user experiences.

The team is described as close-knit, valuing inclusivity and diversity, with a collaborative working style. They have a proven track record of developing reliable and scalable frontend solutions for critical features in the support product. The work directly impacts agent efficiency and product success.

Zendesk offers a dynamic work environment with their hybrid approach, combining in-office collaboration with remote work flexibility. The company is focused on simplifying business complexity and facilitating meaningful customer relationships through their customer experience software, which powers billions of interactions globally.

The ideal candidate should bring 4-7+ years of frontend development experience, deep technical expertise, leadership capabilities, and strong communication skills. This role offers an opportunity to make significant impact on a product used by numerous companies worldwide while working with a diverse, collaborative team.

Senior Software Engineer position at Zendesk focusing on frontend development with React, TypeScript, and GraphQL, building agent experience features in support products.

Zendesk Engineering Jobs

Zendesk provides customer experience software that unlocks the power of billions of interactions, enabling businesses to build meaningful relationships with their customers.