Zendesk software provides customer service solutions, powering billions of conversations with brands worldwide.

Join Zendesk's Email Platform team in Krakow as a Staff Software Engineer, where you'll be at the core of their flagship product - Zendesk Support. This role offers an exciting opportunity to reimagine Zendesk's internal platform offerings and reshape their inbound email architecture, which processes millions of emails daily. You'll work with Ruby on Rails and React to build scalable solutions, make key technical decisions, and drive innovation in a collaborative environment.

The position combines technical leadership with hands-on development, requiring expertise in backend systems, frontend development, and modern DevOps practices. You'll be part of a high-performing team in Zendesk's Krakow office, contributing to a platform critical to enterprise clients and internal teams.

The role offers a competitive salary range of 278,000 - 418,000 PLN annually, along with a hybrid work arrangement that balances in-office collaboration with remote flexibility. You'll have the opportunity to influence a key global platform with a well-defined 3-year roadmap, while working alongside smart, driven teammates in a state-of-the-art office.

Zendesk is committed to fostering diversity, equity, and inclusion, offering equal opportunities to all candidates. The company provides a supportive, growth-minded team dynamic where your voice is heard and your work has real impact on a platform that powers billions of customer service interactions worldwide.

Staff Software Engineer position at Zendesk's Email Platform team in Krakow, focusing on backend development with Ruby on Rails and frontend work with React, offering hybrid work and competitive compensation.

Staff Software Engineer - Email Platform

Zendesk provides customer experience software that unlocks the power of billions of interactions, enabling businesses to build meaningful relationships with their customers.

Zendesk is seeking a Software Engineer to join their AI-focused team in Lisbon, Portugal. This role is crucial in their mission to revolutionize customer service through AI implementation. The position involves working with a sophisticated tech stack including Ruby, TypeScript, and various AWS services to build and maintain systems that power billions of customer interactions.

The role offers an opportunity to work on cutting-edge AI applications in customer service, specifically focusing on conversational AI agents that can solve problems and take actions on behalf of customers. The team is newly formed, offering significant opportunity for impact in shaping the future of customer service automation.

The ideal candidate will have 2-3 years of backend or full-stack experience, with strong expertise in web services development using Ruby, Java, or similar languages. They should be comfortable with relational databases and modern software architecture patterns. The position requires both technical excellence and strong communication skills, as collaboration is key in this role.

Working at Zendesk means joining a company that values empathy and innovation equally. The company offers a hybrid work environment, combining the benefits of in-office collaboration with remote work flexibility. The Lisbon office provides a dynamic setting for professional growth, with access to sophisticated data ingestion and retrieval technology.

This is an excellent opportunity for engineers who want to work on meaningful problems at scale, using modern technologies while contributing to the evolution of customer service through AI innovation. The role offers exposure to various aspects of software engineering, from design to deployment, in a supportive team environment that values continuous learning and collaboration.

Backend Software Engineer position at Zendesk in Lisbon, focusing on AI-powered customer service solutions, requiring 2-3 years of experience in backend development with Ruby/TypeScript stack.

Software Engineer Backend

Zendesk is seeking an experienced Senior Staff Software Engineer to join their Engineering & Integration Shared Services team. This role focuses on designing and building RESTful APIs, middleware, and event-driven microservices architectures. The position requires extensive experience in backend development, particularly with Java, and involves working with cloud technologies, primarily AWS.

The role combines technical leadership with hands-on development, requiring the ability to influence architectural decisions and champion standards across Zendesk's middleware and API ecosystem. The successful candidate will work with technologies including Go, Ruby, and AWS cloud services, while leading global initiatives to enhance the API ecosystem.

Key responsibilities include developing global tools for documentation and testing, maintaining system observability, mentoring team members, and implementing next-generation solutions using AI and machine learning. The position requires 10+ years of experience in backend or integration engineering, with a strong focus on building scalable, distributed systems.

The ideal candidate will have advanced proficiency in Java, experience with cloud technologies, and expertise in integrating SaaS applications. They should be well-versed in Agile methodologies and have strong collaboration and communication skills. The role offers the opportunity to work with intelligent and humble engineers who share a vision for building excellent products.

Working at Zendesk means joining a company that powers billions of customer service conversations for well-known brands. The position offers a hybrid work arrangement, combining in-office collaboration with remote work flexibility. The company values diversity, equity, and inclusion, providing an equal opportunity workplace.

This role is based in Krakow, Poland, offering a competitive salary range of zł341,000-zł511,000 annually, with additional benefits and incentives discussed during the offer stage. The position requires partial in-office presence as part of Zendesk's hybrid work model, with specific scheduling determined by the hiring manager.

Senior Staff Software Engineer position at Zendesk focusing on Engineering & Integration Shared Services, developing RESTful APIs and microservices architectures.

Senior Staff Software Engineer - EISS

Zendesk's Threat Prevention Engineering team, part of the Cyber Defence Fusion Center, is seeking a Principal Security Engineer to join their globally distributed team. This role focuses on building comprehensive and scalable security solutions for Zendesk's SaaS environment. The position offers an opportunity to design and develop creative solutions that address real-world security challenges.

The role involves working with cutting-edge cloud-based threat prevention infrastructure, developing proactive defense solutions using various programming languages, and integrating security tools to create a robust threat prevention ecosystem. You'll be collaborating with multiple teams across the organization to advance cybersecurity capabilities while staying current with the latest security trends.

As a Principal Security Engineer, you'll be responsible for analyzing complex security challenges and implementing solutions that protect Zendesk's infrastructure and services. The position requires extensive experience in security, cloud infrastructure, and software engineering, with a particular focus on AWS services and their security implications.

The ideal candidate brings a strong combination of technical expertise and leadership skills, able to influence without direct authority and work effectively in a global, asynchronous environment. This role offers competitive compensation and the opportunity to work in a hybrid setting, combining remote work flexibility with meaningful in-person collaboration.

Join Zendesk, a company dedicated to simplifying the complexity of business and creating meaningful customer connections through their software platform. The role offers the chance to work on significant security challenges while contributing to a product that powers billions of customer service interactions worldwide.

Principal Security Engineer position at Zendesk focusing on designing and implementing cloud-based threat prevention infrastructure and security solutions for a global SaaS platform.

Principal Security Engineer

Zendesk is seeking a Staff Web Engineer to join their Marketing team and enhance their global web properties. This role focuses on creating consistent, intuitive, and high-performance web experiences. The position involves working with React, Next.js, and other modern web technologies to develop and maintain front-end components while supporting the migration from WordPress to Adobe Experience Manager.

The ideal candidate will have 4+ years of frontend development experience, with strong expertise in React, JavaScript/TypeScript, and modern web technologies. They'll be responsible for maintaining web performance, accessibility standards, and integrating various marketing and privacy platforms.

Working in a hybrid environment at Zendesk's Austin office, you'll collaborate with Marketing, Product, Design, and Engineering teams to deliver scalable web solutions. The role offers an opportunity to work on significant technical challenges while maintaining high development standards through code reviews and best practices.

Zendesk provides customer experience software that powers billions of conversations for well-known brands. They offer a fulfilling and inclusive work environment with a focus on meaningful team connections and professional growth. The company values diversity and maintains a strong commitment to equal opportunity employment.

This position combines technical leadership with hands-on development, requiring both strong engineering skills and excellent communication abilities. You'll be instrumental in shaping the future of Zendesk's web presence while working with cutting-edge technologies and contributing to a collaborative team environment.

Staff Web Engineer position at Zendesk focusing on frontend development with React, Next.js, and modern web technologies to enhance global web properties and user experience.

Staff Web Engineer

Zendesk, a leading customer experience software company, is seeking a Senior Software Engineer (DevOps) to join their Professional Services team in Bangalore, India. This role is crucial in ensuring alignment across applications development and IT operations support teams, focusing on automation, smooth deployments, and infrastructure optimization.

The position involves working with cutting-edge technologies including Data Analytics, Artificial Intelligence, and Cloud Computing. As a Senior DevOps Engineer, you'll be responsible for designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software and infrastructure while ensuring reliability, security, and performance.

Key responsibilities include managing infrastructure using Terraform and ArgoCD on AWS, developing CI/CD pipelines with GitHub Actions, configuring cloud services, and implementing security best practices. You'll work with technologies like Docker, Kubernetes, and monitoring tools such as Datadog, Sentry, and CloudWatch.

The ideal candidate should have 6-8 years of experience, with strong expertise in DevOps practices, Kubernetes infrastructure (EKS) on AWS, and various scripting languages. Technical skills should include proficiency in containerization, orchestration, and monitoring frameworks.

Zendesk offers a hybrid work environment, requiring 2-3 days in office for collaboration while providing flexibility for remote work. The company values diversity, equity, and inclusion, offering a global work environment with opportunities for meaningful connections and professional growth.

This role is perfect for a seasoned DevOps engineer who enjoys working with modern technologies, values collaboration, and wants to contribute to a company that powers billions of customer service interactions globally.

Senior DevOps Engineer role at Zendesk, focusing on AWS infrastructure, CI/CD, and cloud services, requiring 6-8 years of experience in Bangalore, India.

Senior Software Engineer (DevOps)

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Zendesk is seeking a Senior Software Engineer to join their Engineering Productivity team in Pune, India. This role focuses on enhancing engineering processes and tackling highly scalable technical challenges. The Engineering Productivity team is dedicated to providing easy-to-use tools and infrastructure that simplify the process of building, testing, and delivering reliable products for customers.

The role involves working with CI/CD tools like Jenkins and SonarQube, developing tooling platforms, and improving the reliability and cost-effectiveness of CI platforms. You'll be responsible for developing monitoring systems, mentoring engineers, conducting code reviews, and maintaining high development standards.

As an ideal candidate, you should bring 7+ years of industry experience, with at least 3 years focused on DevOps tools in a SaaS environment. Strong expertise in cloud platforms (AWS, GCP, Azure), infrastructure automation, and programming languages like Go, Python, or Ruby is essential. You should have a solid understanding of DevOps practices, containerization, and observability tools.

Zendesk offers a hybrid work environment, combining in-office collaboration with remote work flexibility. The company values diversity and inclusion, providing equal opportunities to all candidates. This role requires physical presence in Karnataka or Maharashtra, with regular office attendance as determined by the hiring manager.

Join Zendesk to be part of a team that powers billions of customer service conversations for renowned brands worldwide. You'll contribute to developing and maintaining critical infrastructure that enables seamless product delivery while working in a collaborative, global environment focused on continuous improvement and technical excellence.

Senior Software Engineer position at Zendesk focusing on Engineering Productivity and DevOps, requiring 7+ years of experience and expertise in CI/CD tools, cloud platforms, and infrastructure automation.

Senior Software Engineer

Zendesk is seeking a versatile Frontend Senior Software Engineer to join their growing team responsible for Zendesk-built apps on their App Marketplace. This role is based in their new Product Development Center of Excellence in Pune, which is being established through a Build-Operate-Transfer (BOT) model.

The position offers a unique opportunity to be an early hire and help shape the culture and success of the Pune development center. The role involves extending and developing applications that enhance Zendesk's core product and deliver service to thousands of users daily. The ideal candidate should be adaptable, efficient across various codebases, and passionate about creating impactful experiences.

As a Senior Software Engineer, you'll be responsible for driving innovation and technical excellence within the team, leading by example in problem-solving and communication. The role involves significant hands-on development work, including designing, testing, and deploying high-quality software solutions. You'll also play a crucial role in mentoring team members and contributing to the team's technical direction.

The position requires 6+ years of professional software development experience, with deep expertise in JavaScript/TypeScript and React. You'll work with modern technologies including GraphQL, REST APIs, and various testing frameworks. The role combines technical leadership with hands-on development, requiring both strong engineering skills and the ability to mentor others.

This is a hybrid position requiring 3 days in the office in Pune, offering a balance between remote work flexibility and in-person collaboration. The role is part of Zendesk's mission to simplify business complexity and facilitate meaningful connections between companies and their customers. You'll be joining a company that values diversity, equity, and inclusion, with a strong focus on creating an inclusive work environment.

Senior Frontend Software Engineer position at Zendesk's Pune office, focusing on App Marketplace development with React/TypeScript, requiring 6+ years of experience.

Zendesk is seeking a Senior Software Engineer to join their Agent Workspace team in Pune, India. This is a hybrid role requiring 3 days in the office. The position focuses on building and improving the Agent experience in support products, specifically the Agent Workspace which enables seamless work across Zendesk channels within a single ticket interface.

The role combines technical leadership with hands-on development, requiring expertise in frontend technologies like React, Redux, TypeScript, and GraphQL. You'll be working on modernizing large monolithic applications while ensuring high performance, accessibility, and exceptional user experiences.

The team is described as close-knit, valuing inclusivity and diversity, with a collaborative working style. They have a proven track record of developing reliable and scalable frontend solutions for critical features in the support product. The work directly impacts agent efficiency and product success.

Zendesk offers a dynamic work environment with their hybrid approach, combining in-office collaboration with remote work flexibility. The company is focused on simplifying business complexity and facilitating meaningful customer relationships through their customer experience software, which powers billions of interactions globally.

The ideal candidate should bring 4-7+ years of frontend development experience, deep technical expertise, leadership capabilities, and strong communication skills. This role offers an opportunity to make significant impact on a product used by numerous companies worldwide while working with a diverse, collaborative team.

Senior Software Engineer position at Zendesk focusing on frontend development with React, TypeScript, and GraphQL, building agent experience features in support products.

Zendesk Engineering Jobs

Zendesk software provides customer service solutions, powering billions of conversations with brands worldwide.