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Senior Frontend Engineer

Zendesk builds software for better customer relationships, empowering organizations to improve customer engagement and understanding.
$262,000 - $394,000
Frontend
Senior Software Engineer
Remote
5,000+ Employees
5+ years of experience
Enterprise SaaS · AI

Job Description

Zendesk AI Agents (Ultimate) is seeking a Senior Frontend Engineer to join their innovative team working on Gen3, a cutting-edge AI Agent system revolutionizing the chatbot landscape. This role offers an exciting opportunity to shape and build their frontend platform, working closely with Product Managers, AI/ML Engineers, and Backend developers.

The position involves developing user-friendly applications that help clients design conversations and automate workflows using TypeScript, React, and other modern technologies. You'll be responsible for maintaining and improving the codebase architecture while ensuring excellent user experience through solid engineering practices.

As part of Zendesk, a company serving over 100,000 paid customer accounts globally, you'll work in a flexible, remote environment with competitive compensation and comprehensive benefits. The role offers full ownership of projects, collaboration with passionate team members, and significant opportunities for professional growth.

The ideal candidate should be an experienced engineer with strong product mindset, excellent programming skills in TypeScript and React, and a deep understanding of web standards. You'll need to demonstrate expertise in testing practices, performance optimization, and the ability to mentor others while maintaining strong communication skills.

Working at Zendesk means joining a company that values diversity, inclusion, and work-life balance. The company provides flexible working hours, professional development funds, premium medical insurance, and various other benefits to support your success and wellbeing. This is an opportunity to be part of a team that's shaping the future of AI interactions while building meaningful customer relationships through innovative software solutions.

Last updated 7 hours ago

Responsibilities For Senior Frontend Engineer

  • Maintain and develop the Zendesk AI Agents platform using TypeScript, React and other state-of-the-art libraries
  • Proactively suggest and pursue improvements on codebase and architecture
  • Contribute to modularisation and scalable architecture solutions
  • Build user-friendly frontend applications for conversation design and workflow automation
  • Work closely with development team on stable and intuitive product features
  • Learn and experiment with new tools and technologies
  • Stay up to date on industry trends

Requirements For Senior Frontend Engineer

TypeScript
React
  • Confident with Web Standards and browser/internet inner workings
  • Experience with writing and encouraging testing practices
  • Excellent programming skills in TypeScript and React or similar tools
  • Ability to handle performance bottlenecks
  • Strong engineering practices and user-focused mindset
  • Mentoring experience and ability to work in team
  • Strong communication skills and high proficiency in English
  • Positive, proactive team player

Benefits For Senior Frontend Engineer

Medical Insurance
Education Budget
  • Flexible working hours
  • Professional development funds
  • Choice of laptop and equipment
  • Premium Medical Insurance
  • Private Life Assurance
  • KUP Tax discount
  • Annual and Long-Term Bonuses

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