Atlassian Support Engineer

Operator of the world's largest security cloud, providing AI-powered Zero Trust Exchange platform to protect enterprise customers from cyberattacks and data loss.
$87,500 - $125,000
DevOps
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
3+ years of experience
Cybersecurity · Enterprise SaaS
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Description For Atlassian Support Engineer

Zscaler, the world's largest cloud security platform operator, is seeking an experienced Atlassian Support Engineer to join their Engineering Effectiveness Team. This role offers an opportunity to work with a company that serves thousands of enterprise customers, including 40% of Fortune 500 companies. The position involves managing and optimizing the Atlassian suite of tools in a FedRAMP-certified environment.

The role requires a blend of technical expertise in Atlassian products and DevOps practices, with responsibilities ranging from administration of Jira and Confluence Data Center to developing automated workflows using Python or Groovy. The successful candidate will be part of a team that has secured over 100 patents and continues to innovate in cloud security.

Working in a hybrid model from either Bellevue, WA, or San Jose, CA, you'll collaborate with global teams, requiring flexibility for early morning and evening meetings. The position offers competitive compensation ranging from $87,500 to $125,000, along with comprehensive benefits including health plans, retirement options, and education reimbursement.

This is an excellent opportunity for someone passionate about DevOps and tool optimization, with strong technical skills and the ability to support and enhance enterprise-level Atlassian implementations. The role combines technical expertise with collaborative work, making it ideal for someone who enjoys both technical challenges and working with stakeholders to improve organizational efficiency.

Zscaler's commitment to diversity, equity, and inclusion, coupled with their impressive market position and continuous innovation in cloud security, makes this an attractive opportunity for professionals looking to make an impact in a leading technology company.

Last updated 3 months ago

Responsibilities For Atlassian Support Engineer

  • Administer and maintain Jira and Confluence Data Center
  • Monitor and enhance performance, security, and availability of Atlassian applications
  • Develop and implement automated workflows and integrations
  • Collaborate with stakeholders to gather requirements
  • Create and maintain best practices, guidelines, and user documentation
  • Provide training and ongoing support

Requirements For Atlassian Support Engineer

Python
  • U.S. citizenship required
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience administering Jira and Confluence Data Center
  • Experience with FedRAMP-certified environments
  • Experience with Python or Groovy for tool automation and integrations
  • Strong proficiency in customizing Atlassian tools

Benefits For Atlassian Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
Education Budget
  • Various health plans
  • Vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Interested in this job?