Amazon Behavioral Interview [Part 15] - Going Above and Beyond For A Customer (Answer)

This video segment describes a situation where the interviewee went above and beyond to help a dissatisfied customer.

• Identified a Customer Issue: The interviewee encountered a platinum card customer who was extremely upset because their car, which was damaged while skiing, was not covered by the card's rental insurance due to a specific exclusion in the terms and conditions.
• **Went Above