Amazon Behavioral Interview [Part 9] - Anticipating Customer Needs (Answer)

This video segment focuses on the interviewee's experience anticipating customer needs and proactively addressing them.

• Identifying Predictive Signals: The interviewee observed that certain patterns, such as a high number of open cases or upcoming contract renewals, often indicated potential customer escalations.
• Developing a Predictive Model: Based on these observations, they worked