Control

In this final phase, we ensure that the gains achieved through improvements don’t erode over time. Control is about sustaining operational excellence, detecting deviations early, and building mechanisms—both human and automated—that keep the system performing at its best.

Key Takeaways:

• We implement control mechanisms to preserve gains: Once we achieve desired service levels, we don’t assume they’ll stay that way. We actively maintain them through tools like regular audits, alarms, and ongoing data validation.

• The Weekly Business Review (WBR) reinforces control: Our WBR report includes 200–300 metrics. We review only the outliers, but by tracking all key indicators weekly, we maintain vigilance and are able to quickly detect when something goes off-course.

• We rely on automation for precision and scalability: From real-time alarms to machine-driven decision-making, we automate wherever possible. These systems are monitored to ensure they perform within tolerance thresholds.

To dive deeper into Input Metrics Mastery and learn more from Bill and Colin, follow these links:

• Take the full course at their website: https://workingbackwards.com/

• Buy the book: https://www.amazon.com/Working-Backwards-Insights-Stories-Secrets/dp/1250267595

• Bill's LinkedIn: https://www.linkedin.com/in/bill-carr/

• Colin's LinkedIn: https://www.linkedin.com/in/colinbryar/