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Efficiency Gains, Communication Hiccups

Software Associate
Former Employee
Worked at Accenture for 1 year
February 24, 2023
Kuala Lumpur, Malaysia
4.0
Pros

Employees can now focus the time they would have spent completing routine business processes on completing core business activities more efficiently.

That will also increase your productivity.

Cons

When working with an offshore BPO company, the language barrier may turn out to be a hindrance to efficiency. Outsourcing work such as development or IT services, where a lot of people are involved, can lead to mistakes due to miscommunication.

It can be extremely costly sometimes.

Advice to Management

Train new employees well. Use automation. Use the right customer retention strategy. Networking matters, and teamwork is the dream work.

Additional Ratings

Work/Life Balance
5.0
Culture and Values
5.0
Diversity, Equity, and Inclusion
5.0
Career Opportunities
5.0
Compensation and Benefits
5.0
Senior Management
5.0

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