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Typical Tech Company with Atypical Customer Focus

Senior Manager, QA
Current Employee
Has worked at Amazon for 4 years
February 26, 2016
Sunnyvale, California
4.0
RecommendsNeutral OutlookApproves of CEO
Pros

I love working for a company customers love. Every time someone learns I work for Amazon, I hear a story about why they love Prime or their Kindle. Many people also have great stories about customer service going above and beyond. This is vastly different from other companies I've worked at, where the first priority was profit and cool tech, regardless of what customers wanted.

I also like the clear guidelines about career expectations at each level and parallel tracks for Individual Contributors versus Managers. This isn't one of those companies where you have to become a manager at some point if what you are is a really skilled engineer.

Amazon really follows its Leadership Principles. These aren't platitudes but goals and ideals that drive how we do our work, how we work with others, and how we design our products every day.

Some really great people work here, and we work on some pretty cool things, which makes coming to work something to look forward to instead of a daily grind.

Cons

Schedules can be grueling around big releases and winter holidays due to the nature of the retail business.

Some groups/projects are better than others, and you need to make sure you're part of a good team. Certainly not unique to Amazon, but there are definitely some people at the company who are just unpleasant to work with or don't manage their teams and schedules well.

Advice to Management

Cross-organization reviews of feedback on individuals would help to identify issues, particularly of those in leadership positions, where immediate management is ignoring systemic problems within a particular group.

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