On-call is not sustainable
On-call is not sustainable
Lots of learning possibilities, and very easy to move internally in the company (sometimes even encouraged after 1-2 years), so plenty of possibilities to touch various technologies.
On-call is the downside at Amazon, especially at AWS. Certain sub-teams are overloaded by the on-call. Working 24/7 is not fun, and this becomes unsustainable when the team is overloaded with tickets and the on-call takes time from normal work hours as well (in addition to your "normal" on-call rotation).
You should care about your employees more and take immediate action on on-call when running a team. For example:
- Hire some SREs for on-call.
- Hire various teams in different parts of the globe to cover time zones.
24/7 is unsustainable.
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