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Corporate America's "Heart of Darkness"

Engineer
Former Employee
Worked at American Airlines for 2 years
December 29, 2019
Fort Worth, Texas
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Great food in the company cafeteria.

Cons

Management is unable to let experts do their job.

Advice to Management
  1. Hire Robert Cecil Martin to fix your Agile initiative.
  2. Put a maintenance technician on every flight until you have atoned for your 737-Max mistake and restored the public's faith in your safety decisions.

Let people do their jobs. Trying to convert the whole IT organization to Agile has been a disaster. Agile has always been about empowering small teams to execute on innovative ideas. Cramming this down a multi-siloed organization with broad mandates has been an incredible waste of time. The ra-ra-ra cheerleading that management would need full buy-in to Agile from day one missed the number one reason for using Agile, which is empowering the small teams.

The "one size fits all" methodology for rolling out Agile, in the absence of standard deliverables, was also a huge waste of time. The Agile team leads saying that management needed metrics from the individual Agile iterations was in stark contrast to best practices of Agile deployments and showed that IT was just looking for scapegoats to blame. In the midst of the Agile rollout, there was a number of management positions cut and decreased productivity due to chaos caused by frequent musical chairs as the remaining managers, reassigned, scrambled to prove their relevance.

American Airlines has gone through bankruptcy before, and in my opinion, they are one oil shock away from having to declare bankruptcy again. Look for things getting tight around $80-$90 a barrel for oil.

We also know now that the whole Boeing 737-MAX fiasco was because of a design to their specification, and that was all about cost-cutting measures that cost the lives on two flights that crashed and killed all aboard. I would not recommend anyone work here, as they barely seem to know what they want, let alone what they need from an IT perspective. Knowing what I know about the IT side of the house, I shudder to think what their maintenance and repair operations look like! I recommend that an aircraft mechanic fly on every flight until the public confidence is restored in AA's safety decisions.

Finally, the cafeteria was decent in Fort Worth, but alas, that was a third party that was contracted to provide the food.

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