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From US Airways To American Airlines: Feces by any other name would smell as bad

QA Analyst
Former Employee
Worked at American Airlines for 1 year
July 8, 2014
Tempe, Arizona
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros
  • Benefits are good, that's about it.
  • Flex hours supposedly, but God forbid you actually flex your flex hours or use your PTO when it's inconvenient.
Cons

Interviewed and was told lies about culture and management; was told what I wanted to hear, not the truth.

Culture is bad. Nothing is really done to bring together the disparate groups within the office environment. The fact that there are numerous groups whose functions are the same who rarely communicate, because of three different business locations all within a three square mile area, makes little business sense.

Management doesn't really care about you as a person. God help you if real life happens to you, because your manager most likely won't give two rat's butts and will expect you to turn off your emotions like a drone.

The work is monotonous, and they lie in the interviews. I was told they were agile, that the culture was fun and engaging, and that there was a work/life balance in a ROWE. All lies.

Salary is an argument, if not a battle.

HR doesn't care about those with Americans with Disabilities Act qualifications. I was pretty much called a liar and made to jump through hoops to even prove I had a disability, regardless of the fact that it's pretty much visible and I already had diagnosis documents.

The QA department and process is especially stupid, if not moronic. It's a 20-year-old QA department, and not even the manager has prior QA experience before this. The majority of QA individuals are hired from reservations and have no real understanding of testing, quality assurance, or the Agile Process.

Test/Dev/Client-facing environments do not in any way mirror each other. Internal tools are consistently broken and reporting false statistics. They claim to be an agile shop, but that couldn't be further from the truth; it's the most waterfall shop I've ever seen. They have TFS and, as such, access to Microsoft Test Manager but still keep their tests in Excel (is it 1995 again already?). And they are always at least three months behind.

Managers play favorites, and if they like you, it doesn't matter how horrible you are when interacting with others.

Everything bad you've ever heard stereotyped about a big company is in action here.

Jump ship ASAP if you're unlucky enough to get lured into this company.

Advice to Management

Stop letting the government bail you out through funds and mergers, and let the corporate economy feel the gap your corpse will leave behind.

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