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If the people make the company, then American Express is in trouble

Database Analyst
Current Employee
Has worked at American Express for less than 1 year
April 8, 2009
Phoenix, Arizona
1.0
Doesn't RecommendDoesn't Approve of CEO
Pros

The opportunity to work with diverse cultures. We routinely speak with people in India, England, and Mexico. We regularly work with people in New York and Florida.

Cons

Everywhere, there are people in jobs they aren't qualified for. Usually, it's because the organization or job has changed a lot, but management is too afraid to get rid of the people that haven't kept up. People were promoted before they were ready. We've outsourced jobs to very unqualified people.

Advice to Management

It's too late for advice because the opportunity to change ended long ago. It's unrealistic to expect senior management to demote themselves and all the people they selected to work for them.

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