Taro Logo

Almost every IT function and service that can be outsourced has been outsourced. Better enjoy working with many vendors

Lead Technical Architect
Former Employee
Worked at American Express for less than 1 year
September 9, 2011
Phoenix, Arizona
4.0
Approves of CEO
Pros

Pay is staggeringly good compared to other industries. It's a finance company, so of course they're doing well and they pay top performers handsomely with 20-30% bonuses – but basically, you have to work two jobs' worth of effort and hours to get it. So, it's a bargain for Amex, effectively two head count for the price of one and a third, with the rest striving for that bonus, working equally as hard.

Cons

Outsourcing. You squeeze your talent so hard, or shuffle them off to a vendor who then downsizes, cuts their pay, and outsources their job, all at the expense of Americans at American Express.

Advice to Management

Forcing every leader to make headcount targets for internal/external FTEs and then the onshore/offshore ratios… one size definitely doesn't fit all. Enjoy your short-sighted, quarterly profit-focused mindset. Will Amex see another 150+ years with these tactics? Doubtful over the long haul.

Was this helpful?

American Express Interview Experiences