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Too much smoke and mirrors

Developer Support
Current Employee
Has worked at Apple for less than 1 year
October 16, 2012
Austin, Texas
2.0
Pros
  • No work outside of business hours.
  • Solid time off policies.
  • If you don't like challenges, you may enjoy this.
Cons

Arrogant management with so many smoke and mirrors deployed, you would think they are running for political office.

The amount of whispering and gossip that occurs, I have not seen since high school.

Lack of advancement opportunities; the more skilled positions are outside hires.

All the feedback received is in a manner similar to an assembly line and very impersonal.

Advice to Management

Be a little more transparent. Most of the feedback we get is about what we can do to improve our customer's experience, but I'd like to know how dissatisfaction is being analyzed and what is being discussed so customers have a better experience.

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