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AT&T fiddles, and the customers burn

Client Solutions Executive
Current Employee
Has worked at AT&T for 6 years
April 7, 2017
Charlotte, North Carolina
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Pay is good.

  • $10 DirecTV w/ Free NFL Sunday Ticket
  • 50% Discount on Cell Service
  • Opportunities to retool for (possible) future products???
  • $20 Home Security
  • Decent Healthcare and incentives
Cons

Incoherent, hundreds-of-pages policy on commission (claim this much when the dog barks and the moon is full).

Incoherent strategy: We are a wireless company, we are a software company, we are an entertainment company, we are an Internet of Things company, we are a connected car company.

Can't implement what they actually sell (pipes and ports) to save their lives. Blame it all on sales and outsource everything to the Philippines.

Blame all the shortfall on eroding products, when smaller, more nimble companies bend over backwards to bring customers in on price and service.

Stodgy attitude that we are AT&T and people love us—no matter how much of a disaster we make the experience for them.

Sales is a "Good 'Ole Boy" network. It doesn't matter that you busted your rear to make a deal happen. Upper management rewards sales leads with great trips while you, the worker bee, sip the sales and do the actual work that keeps the lights on.

Advice to Management

What are you doing???? You employees listen to your Keynotes and are shaking their heads. You really don't understand the difficulties of doing business, and what little we do, we barely get compensated.

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