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Client Solutions Executive

Client Solutions Executive
Former Employee
Worked at AT&T for 20 years
January 31, 2017
3.0
RecommendsNegative OutlookApproves of CEO
Pros

Established brand, many dedicated and hard-working employees. Top-level executives have a clear vision of where they want to take the company and communicate that vision via "town hall" webcasts. Decent benefits package and employee discounts on products & services that AT&T provides.

I can recommend AT&T to friends & family, with the caveat being that it depends on the relationship you have with your leadership and overall business segment leader.

Cons

It's such a large company that each person's perception is largely influenced by the business segment leader as well as the immediate local and regional leadership.

I've seen a big change for the worse in employee morale since a new SVP in National Business, Corporate Solutions was appointed in 2014/2015. The tone set is just not good, and many employees are hoping to either find other opportunities within AT&T or are considering leaving the company altogether.

Advice to Management

Listen and act upon employee NPS (Net Promoter Survey) input.

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